Susan Kelly

Experience

• 

  EDS Corporation

  Jul 1997 - May 2003

  Advanced Business Services Analyst

  Advanced Business Services AnalystEDS CorporationJuly 1997 – May 2003Developed and executed implementation plans for the mainframe and client server environmentsGathered resources, scheduled planning meetings, documented contingency plans, touchpoints, lessons learned and facilitated larger integrated projects during the execution, go live phase.Facilitated weekly master schedule of all implementations plans by the change management teamPerformed weekly Software Verification and monthly Statistics for Software ComplianceExcellent customer focus which led to numerous new business opportunitiesCreated revenue by expanding the change management business to the Oracle ERP business in May 2003 Show less

• 

  Xerox Corporation

  May 2003 - now

  Analyst II, IM Service Delivery

  Change and Release ManagerEDS Corporation / Xerox CorporationMay 2003 - 2018Responsible for initiating requirements gathering develop of release plans, facilitating planning meetings with internal and external stakeholdersDevelop resuable tools, templates and practices that lead to increased efficiency in delivery methodology, reduction in the implementation timeline for better streamlining of the implementation cycleFacilitated and managed existing and new Oracle ERP system releases across multiple geographic locations including US, Canada, Mexico, Europe, Asia and BrazilManaged release planning for major high dollar cost savings projects related to Global Supply Chain, Contracts, Equipment, Order to CollectionPrimary liaison with the client and internal business / IM groups for communication of timelines, progress and status to ensure accurate and timely releasesExceed goals for client satisfaction on a consistent basisWork effectively with cross functional groupsAssisted in managing the integrated testing cycles for a large ERP projectManaged the release planning for a new Siebel system Worked effectively to increase the ability to manage the increase of ERP projects and platforms through organization and best practices Show less