Sandra Londiwe Ndlovu

Experience

• 

  Velociti (Pty) Ltd

  Feb 2009 - Feb 2014

  Making sure SLA's are met on time, managing the QA team and had various campaigns under me, to name a few - 8TA, MTN Summermobile, Absa,Autopage, virgin mobile ect.. Coaching, QA briefings, communicating with the sales departments regarding their perfomance in terms of quality sales being made and where they can improve, drafting of compliance issues,dealing with customer and client queries and making sure that feedback is given on time and general management work, reporting ect. started as a QA agent for 2 years and a half - doing QA briefings, auditing calls and giving feedback ensuring quality sales are done, became 2nd incharge of my team leader, looking after the team, making sure work was done perfectly..Then became a QA TL for 2 years..

  • Quality Assurance Team Leader

    Aug 2011 - Feb 2014

  • QA

    Feb 2009 - Feb 2014
• 

  CCI South africa CBD Branch

  Jan 2014 - now

  HR Administrator

  Front desk duties, answering and transfering calls to the relevent departments, welcoming of clients. Hr Admin Duties include - Filing, creation of Employee Files, Drafting of letters of Contracts of Employment Renewals or Terminations, Updating daily the recruiments stats, phoning candidates for interviews, Marking of Assessments, Making sure all required documents for interviews are printed, notifying security of car parking bookings, interviews ect.and updating the employee trackers from time to time making sure all active employees are accounted for. Putting up vacancies on notice boards and assisting with general stuff that employees ask for.. Show less