William Kenyon

Experience

• 

  Brain Injury Alliance of Connecticut

  Nov 2012 - Nov 2015

  Administrative Assistant

  •Administered office operations.•Administered BIAC's membership program.•Recruited and supervised volunteers.•Maintained the integrity of BIAC's databases.

• 

  StubHub

  Jan 2016 - Oct 2017

  Case Manager & Executive Customer Care Agent

  • Developed strong customer service and communication skills.• Resolved customer concerns and escalations requiring follow-up beyond initial customer service contact.• Utilized communication, financial judgment, data reporting, and problem-solving skills daily.

• 

  Goodwin University

  Dec 2018 - Dec 2021

  Instructional Technology Support Developer

  •Assisted subject matter experts in designing and building courses•Managed Portfolium, Goodwin University's institutional assessment software.•Supported academic assessment and its development at both institutions.•Administered Student Learning & Licensure (SLL) software for Bridgeport's education department.

• 

  University of Bridgeport

  Dec 2021 - Apr 2022

  Instructional Designer

  •Assisted subject matter experts in designing and building courses•Managed Portfolium, Goodwin University's institutional assessment software.•Supported academic assessment and its development at both institutions.•Administered Student Learning & Licensure (SLL) software for Bridgeport's education department.

• 

  University of Hartford

  Jun 2022 - now

  • Design and deliver faculty training programs, workshops, and develop training curricula.• Provide e-learning and instructional technology training and ongoing support.• Specialize in Blackboard LMS support, including both front-end and back-end administration.• Offer instructional technology assistance to faculty and staff.• Deliver comprehensive Blackboard support for faculty, staff, and students.• Promote best practices in teaching across in-person, online, and blended learning environments.• Manage the ACTech faculty lab and maintain equipment resources.• Oversee the work of student and part-time employees.• Assist faculty in assessing, developing, and applying new instructional strategies and course materials. Show less

  • Elearning Manager

    Nov 2023 - now

  • Adjunct Professor

    Apr 2023 - Nov 2023

  • Elearning Designer

    Jun 2022 - Nov 2023