Pradeep Verma

Experience

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  Ace Data Systems Pvt Ltd

  Jun 1997 - Nov 1998

  Customer Support Engineer

  Maintaining AMC & Support Contracts of various products to clients (i.e. products from Intel/ TVSE /HP). System integration for Corporate and individual clients for it’s range of products with networking solutions. Resident site engineer for resolution to routine operational issues, imparting training to users on different products.

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  Datapro Information Technology Pvt Ltd.

  Nov 1998 - Jan 2000

  Sr. System Administrator

  Providing system’s support and solutions for network services. Solving system integrity and scalability/compatibility issues. Assistant to Manager of Network operations and lead the team through all necessary tasks. Assist in network architecture design and overall implementation. Perform tests and discovery process for corporate LAN and WAN. Assist in troubleshooting and problem analysis and network monitoring. Trained staff and fresh recruits in networking departments, created all the necessary documents. Management of node with various servers for services like mail/fax etc. Fault analysis and troubleshooting day-to-day problems. Network administration / configuration. Interface with clients and vendors. Server usage, performance monitoring, periodic upgrades and maintenance procedure implementations. Link troubleshooting and co-ordination between branches for network & service related issues Show less

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  Crompton Greaves Faxemail India Pvt Ltd.

  Jan 2000 - Apr 2000

  Sr. Enginner
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  Primus Telecommunications India Pvt. Ltd

  Apr 2000 - Oct 2004

  Network Manager

  Managed network issues, coordination for node access and maintenance. Responsible for diagnosing and scanning the Network problems and take preventive measures. Interface with Management and IT deptt for optimization & design issues of different equipment. Prepare trouble analysis reports and escalation procedures for timely trouble ticket resolution. Testing of voice & data circuits, network protocols included TCP/IP, Frame relay, X.25, ISDN. Analyze and fix customer network problem. Network and server integration for different services. Troubleshoot LAN/WAN networking, media, and protocols. Interact with support & field engineers for technical analysis. Involved in technical training documentation & write SOPs. Regular interaction with clients for review operations & support SLAs. Show less

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  Estel Communications Pvt Ltd

  Oct 2004 - Aug 2006

  Manager - Network operations

  Managing network performance and maintenance on network problems using NMS tools like Whatsup Gold, MRTG, Cisco Works. Management of IT projects including designing & optimization. Periodic network analysis and reporting. Rectification of faults identified and check on escalation procedures followed. Testing voice & data circuits over network protocols including TCP/IP, Frame relay, ISDN etc. Pre-sales / post sales discussions, budgeting on technical details. Analyzed and fixed troubles with customer networks. Network and server integration, testing and troubleshooting xDSL, POTS, crone blocks, routers, switches, firewalls etc. Configure and troubleshoot various wired & wireless LAN/WAN networking topologies. Organize support & field engineers for the technical surveys, analysis, project planning etc. Also involved in documentation, preparing presentation on projects. Regular interaction/meetings with clients for improving overall operations, and making sure the best services are delivered. Help the company grow in revenue and sales. Show less

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  Verizon Data Services

  Aug 2006 - now

  Apply people, process, problem-solving, and technical skills to improve individual, team and organizational performance. Design, develop, and implement infrastructure for Data, Voice/Video & Collaboration services meeting organizational goals. Provide technical support & training to End User & Network Support teams on service related issues. Manage product support & services offered by hired Vendors & Support partners. Be the trusted technical advisor, responsible for shaping discussions around challenges and presenting the optimal solution. Quickly and accurately complete scoping documents, statements of work, and other technical deliverables in the process. Support the stakeholders in achieving their financial goals, assist in the decision to pursue or decline an opportunity, and be responsible for guiding the team to rightful business directions. Maintain strong multi-vendor relationship ensuring understanding their products, business initiatives, and technology positioning. Planning and scheduling tasks for improvement in implementation processes. Prepare capacity planning and design analysis reports. Collect performance statistics, document network layouts, perform problem analysis. Improve maintenance responsiveness and realize savings on maintenance contracts. Evaluate Compute & Network Hw/Sw components. Technical analysis of different service provider products. Prepare business purchase requisitions keeping operational costs within budget. Maintain regular increment of individual’s technical & professional skills. Optimize utilization of technical resources & assets. Implement & Operate Monitoring and health summary reports. Manage proof of concept initiatives ensuring correct resources are utilized, oversee setup, delivery, and validation of commited services. Show less Apply people, process, problem-solving, and technical skills to improve individual, team and organizational performance. Design, develop, and implement infrastructure for Data, Voice/Video & Collaboration services meeting organizational goals. Provide technical support & training to End User & Network Support teams on service related issues. Manage product support & services offered by hired Vendors & Support partners. Be the trusted technical advisor, responsible for shaping discussions around challenges and presenting the optimal solution. Quickly and accurately complete scoping documents, statements of work, and other technical deliverables in the process. Support the stakeholders in achieving their financial goals, assist in the decision to pursue or decline an opportunity, and be responsible for guiding the team to rightful business directions. Maintain strong multi-vendor relationship ensuring understanding their products, business initiatives, and technology positioning. Planning and scheduling tasks for improvement in implementation processes. Prepare capacity planning and design analysis reports. Collect performance statistics, document network layouts, perform problem analysis. Improve maintenance responsiveness and realize savings on maintenance contracts. Evaluate Compute & Network Hw/Sw components. Technical analysis of different service provider products. Prepare business purchase requisitions keeping operational costs within budget. Maintain regular increment of individual’s technical & professional skills. Optimize utilization of technical resources & assets. Implement & Operate Monitoring and health summary reports. Manage proof of concept initiatives ensuring correct resources are utilized, oversee setup, delivery, and validation of commited services. Show less

  • Associate Director - Network Design

    Dec 2023 - now

  • Sr. Mgr - Network Design

    Oct 2022 - Dec 2023

  • Manager - Network Design

    May 2021 - Oct 2022

  • Senior Architect - Network Services

    Jul 2014 - May 2021

  • Technical Manager - Network Services

    Oct 2009 - Jul 2014

  • Technical Lead

    Aug 2006 - Oct 2009