Ransford Owusu

Experience

• 

  Airtel Ghana

  Feb 2009 - Aug 2011

  Corporate Account Manager

  * Prospecting for new business in my space by offering existing or tailor-made telecom solutions.* Maintain and grow existing accounts by establishing effective relationships and prompt complaint resolution.* Identify opportunity channels for business growth and profitability.* Building effective pipeline of opportunities towards revenue achievement. * Advising customers on products and service range that best suits their needs. * Daily, weekly and monthly reporting on activities.* Identifying full opportunities within the accounts through a development plan. Show less

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  Expresso

  Oct 2012 - Sept 2013

  Client Executive

  *Receive customer complaints (I.T issues)*Providing real time support through phone and e-mail both hardwork and software related problems.*Training staff on new software and upgrade of existing application.*Management and administration of LAN &WAN and trouble shooting*Manage servers,domain controller, active directory,VPN and Microsoft exchange*Server hardware & OS installations. Administering of Microsoft SQL*Support and Maintain server and network infrastructure*Develop and maintain various system health monitoring and administration tools.*Assisted in troubleshooting user problems relating to Operating System issues.*Provide Support for analogy ZTE phone Server hardware & OS installations. Administering of Microsoft SQL. Show less

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  Internet Solutions

  Jan 2015 - now

  • Responsible for driving revenue from existing client base focusing on retention, renewal and expansion.• Execute effective customer relationship management through proactive engagement with a portfolio of customers across various countries and market segments within the industry.• Serve as primary commercial liaison with customers, driving retention and expansion by identifying opportunities to generate value and leading commercial negotiations and contractual discussions.• Build good relations with clients and suppliers to ensure competitive solutions are provided. Build and manage sales pipeline• Comply with regular reporting requirements on customer relationship status with regards to satisfaction, revenue forecasting, operations, marketing, finance.• Support with escalation or mediation as required in collaboration with Service and Support teams reinforcing importance of adhering to indecent management and escalation matrices to ensure proper documentation and effective service provision.• Provide inputs to Internet Solution’s roadmap based on customer’ solution usage, needs and observations in the market, and identifying competition.• Maintains quality service by establishing and enforcing organization standards.• Prepares reports by collecting, analyzing, and summarizing information Show less * Serve as primary commercial liaison with customers, driving retention and expansion by identifying opportunities to generate value and leading commercial negotiations and contractual discussions. * Build good relations with clients and suppliers to ensure competitive solutions are provided. * Maintain and update customer details (Opportunities) in ISPIC and Oracle. These opportunities need to be updated according to the sales cycle on a weekly basis. * Comply with regular reporting requirements on customer relationship status with regards to satisfaction, revenue forecasting, operations, marketing, finance. * Process Decom Opportunities and institute churn prevention/churn management strategies. * Support with escalation or mediation as required in collaboration with Service and Support teams reinforcing importance of adhering to indecent management and escalation matrices to ensure proper documentation and effective service provision. * Provide inputs to Internet Solution’s roadmap based on customer’ solution usage, needs and observations in the market, and identifying competition. Show less

  • Inside Sales Account Manager

    Jan 2019 - now

  • Client Relationship Manager

    Jan 2015 - Dec 2018