Michael Frale, MAOL

Experience

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  Lewis University

  Aug 2015 - May 2017

  Theatre/Box Office Assistant

  • Produced press releases, guide notices, playbills, marketing, and social media materials for theatre productions. • Coordinated 40th anniversary gala in conjunction with University Advancement.• Prepared group sales contracts, able to problem solve and trouble shoot issues. • Prepared deposits, assigned accounting codes, managed petty cash.• Extensive use of MS Office Suite, Adobe InDesign, Photoshop, Acrobat Pro, Crowdfunding, Google Drive.

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  Schaumburg Summer Theatre

  Apr 2017 - Aug 2022

  Production Manager

  • Collaborate with artistic staff and technical director to assure continuity of creative vision.• Coordinate and communicate rehearsal schedules and calendar with artistic staff and cast.• Work with artistic director in preparing press releases, playbill, promotional materials, and managing social media.• Secure contracts with licensing agencies for potential productions for the upcoming season.

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  American Academy of Pediatrics

  May 2017 - Aug 2017

  Program Assistant Internship - Disaster Preparedness and Child Health/Wellness

  • Administrative duties - setup conference calls, prepare meeting minutes, executive summary reports, filed contracts.• Prepare layout, proof-read marketing materials and programs for annual national conference.• Attention to detail - collected, analyzed, and entered registration and membership data with speed and accuracy.• Managed content/database of collaborative SharePoint sites; extensive use of MS Office Suite.

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  Paramount Theatre

  Jan 2018 - Aug 2019

  Audience Services Associate

  •Coordinate subscription renewal outreach. 94% renewal rate (15% increase from 2017)•Schedule and oversee all ticket sales, exchanges, and reports using AudienceView software. •Perform database management for customer accounts to maintain data hygiene.•Provide outstanding customer service to internal and external patrons.

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  American Epilepsy Society

  Aug 2019 - Jun 2024

  Member Services and Marketing Specialist

  •Primary point of contact for all member inquiries (phone, email, fax and mail) regarding membership, programs, products and services. Responds to queries in a professional, thorough, timely and accurate manner.•Works independently to make appropriate and informed decisions to resolve inquiries and, when delegating inquiries to other staff, tracks progress through to confirm resolution.•Stays current on industry and business trends to support AES membership practices•Responsible for engaged participation in staff meetings and other in-house training to assure working knowledge and understanding of AES membership, programs, and services and their value and benefits•Maintains accurate membership metrics to support fiscal year and budgetary planning and identifies possible areas for improvement and/or action based on trends in membership data•Serves as a power user of the AMS and an expert resource on AES member data•Generates membership and other lists from the AMS as needed to support membership, marketing, and other AES outreach activities•Leads tactical planning and administration of the Fellow of the American Epilepsy Society (FAES) program, including calculating budget estimates and delivering the budgeted revenue•Serves as the secondary website and email manager for making website updates and using the email platform in the event that the primary website and email manager is unavailable.•Co-leads staff registration team to plan and oversee the build of the registration platform to deliver an optimal user experience on time and on budget•Manages selected tactical pieces of the onsite career fair at Annual Meeting, including estimating costs, vendor relationship, tracking sales and revenue, ensuring employer participants are properly registered, delivering final art for the program book (produced by the vendor) on deadline, and coordinating with the AES exposition partner on the build and layout of the onsite space Show less

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  Theatre 121

  Jul 2023 - now

  Member Board of Directors

  -Serve as member of the Board of Directors-Chaired the Community Connections Commission (2024-)-Chaired the Education Commission (2023-2024)-Member of the Personnel Committee (2024-)-Produced and Assistant Directed Groundhog Day (2025), Produced A Christmas Story (2024), Produced White Christmas (2023), Directed Cinderella (2022), Directed Deathtrap (2021)

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  AUTM

  Jun 2024 - now

  Membership and Community Engagement Manager

  -Assistance and Support with establishing member tracking with equity, diversity, and inclusion and the industry segments of membership-Act as staff liaison for the Membership Development Committee, the Mentorship Committee, the Howard Bremer Scholarship Committee, the Industry Engagement Group, and the Small Office SIG-Supporting fellows’ program and nurturing the fellows program-Oversight and Management of Networking Meetings with a focus on Community and Collaboration at the Annual Meeting and throughout the year-Coordinate committee meetings at the Annual Meeting -Coordinate First timer's reception and the Connect and Collaborate sessions-Oversight and management of AUTM Mentorship Program Show less

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  Summer Place Theatre

  Sept 2024 - now

  Member Board of Directors

  -Serve as member of the Board of Directors-Member of the Personnel Committee (2024-)-Produced and Associated Directed Legally Blonde (2025), Directed and Scenic Designed West Side Story (2024, Scenic Designed All Shook Up (2024), Directed Newsies (2023)