
Jocelyn Flint, SCMP

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About me
Strategic Communicator, Project Manager, Learning & Development Partner
Education

International Chinese Language Program (IUP and ICLP), Taipei, Taiwan
-Intensive Chinese language study

Grand Valley State University
-Master of Science - MS Communications
University of Michigan
-Master of Arts - MA Chinese Studies
Wesleyan University
-Bachelor of Arts - BA East Asian StudiesActivities and Societies: Phi Beta Kappa
Experience

Academic Travel Abroad
Apr 2003 - Nov 2020Major accomplishments: Developed employer brand. Project managed & delivered comprehensive employee development program. Led team of 2 to author outreach and marketing content. Coached leadership. Developed metrics system. Facilitated learning sessions. Launched LMS. Overhault marketing content production processes. Built the communications function from the ground up. Drove company-wide digital transformation. Project managed launch of intranet and learning hub. Led a communications team of 2. Developed DEIB programs & crisis communications plan. Created content & campaigns for company initiatives. Wrote all marketing assets. Designed knowledge management processes. Redesigned company-wide workflows to ensure knowledge transfer. Trained all employees on compliance. Led a team of 12 employees. Created employee onboarding & learning programs. Oversaw budget. Grew partnerships. Grew portfolio from 3 to 8 programs in 5 years.
Senior Director of Communications & Training
Jan 2017 - Nov 2020Director of Communications
Jan 2011 - Jan 2017Senior Programs Consultant & Writer
Jan 2008 - Jan 2011Manager of China Programs
Apr 2003 - Jan 2008

M-Files Corporation
Nov 2020 - Oct 2021Global Customer Community ManagerMajor accomplishments: Project managed launch of global online customer community within 100 days. Created communications campaigns. Designed and delivered employee training. Partnered cross-functionally to launch partner and customer learning communities.

GoGuardian
Oct 2021 - Feb 2025Major accomplishments: Developed communications strategy. Project managed company-wide initiatives. Launched & managed online information hub. Designed and executed learning & development programs. Stood up the HR knowledge management function. Created onboarding programs for new hires & managers. Major accomplishments: Stood up the internal communications function. Executed communications campaigns. Project managed company-wide communications audit. Advised C-level communications. Oversaw editorial calendar.
Senior People Communications & Knowledge Manager
Mar 2022 - Feb 2025Senior Internal Communications Manager
Oct 2021 - May 2022

Grand Rapids Community College
Jan 2025 - nowAdjunct FacultyTeach "Fundamentals of Public Speaking" course to 25 undergraduates of diverse backgrounds and experiences. Create all course materials and aids.

Reagan Marketing + Design
Feb 2025 - nowCommunications Project Manager
Licenses & Certifications

Diversity, Equity, Inclusion in the Workplace
University of South FloridaMar 2023- View certificate

Certified ScrumMaster® (CSM®)
Scrum AllianceJan 2023 .webp)
Instructional Design Certificate
Association for Talent Development (ATD)Dec 2019
Strategic Communication Management Professional (SCMP)
Global Communication Certification CouncilDec 2022- View certificate

Internal Community Management Fundamentals
The Community RoundtableJun 2019 
External Community Management Fundamentals
The Community RoundtableMay 2021- View certificate

UX Foundations: Information Architecture
LinkedInJun 2022 .webp)
Google Analytics Individual Qualification
Google Digital Academy (Skillshop)Jan 2024- View certificate

Certified Tourism Ambassador
Experience Grand RapidsJul 2018
Honors & Awards
- Awarded to Jocelyn Flint, SCMPHonorable Mention: Igloo Community Leader Igloo Software Nov 2019
- Awarded to Jocelyn Flint, SCMPBest Digital Workplace: Communication Igloo Software Sep 2018 This award recognizes an organization's outstanding use of Igloo Digital Workplace for employee communication.
- Awarded to Jocelyn Flint, SCMPGraduate Dean's Citation in Academic Excellence Grand Valley State University Graduate School Dean's Office Nov 2017 This is an honor given by Grand Valley State University to graduate students who have been nominated by the faculty for outstanding academic performance.
- Awarded to Jocelyn Flint, SCMPDigital Workplace Champion Igloo Software Sep 2017 This award recognizes an individual that is a true digital workplace visionary who has continuously demonstrated an above-and-beyond commitment to digital workplace transformation and excellence.
Volunteer Experience
Volunteer
Issued by Kids' Food Basket
Associated with Jocelyn Flint, SCMPVolunteer
Issued by Mackenzie's Animal Sanctuary on Apr 2019
Associated with Jocelyn Flint, SCMP
Languages
- chChinese
- jaJapanese (reading)
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