Jocelyn Flint, SCMP

Jocelyn Flint, SCMP

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location of Jocelyn Flint, SCMPGrand Rapids Metropolitan Area

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  • Timeline

  • About me

    Strategic Communicator, Project Manager, Learning & Development Partner

  • Education

    • International Chinese Language Program (IUP and ICLP), Taipei, Taiwan

      -

      Intensive Chinese language study

    • Grand Valley State University

      -
      Master of Science - MS Communications
    • University of Michigan

      -
      Master of Arts - MA Chinese Studies
    • Wesleyan University

      -
      Bachelor of Arts - BA East Asian Studies

      Activities and Societies: Phi Beta Kappa

  • Experience

    • Academic Travel Abroad

      Apr 2003 - Nov 2020

      Major accomplishments: Developed employer brand. Project managed & delivered comprehensive employee development program. Led team of 2 to author outreach and marketing content. Coached leadership. Developed metrics system. Facilitated learning sessions. Launched LMS. Overhault marketing content production processes. Built the communications function from the ground up. Drove company-wide digital transformation. Project managed launch of intranet and learning hub. Led a communications team of 2. Developed DEIB programs & crisis communications plan. Created content & campaigns for company initiatives. Wrote all marketing assets. Designed knowledge management processes. Redesigned company-wide workflows to ensure knowledge transfer. Trained all employees on compliance. Led a team of 12 employees. Created employee onboarding & learning programs. Oversaw budget. Grew partnerships. Grew portfolio from 3 to 8 programs in 5 years.

      • Senior Director of Communications & Training

        Jan 2017 - Nov 2020
      • Director of Communications

        Jan 2011 - Jan 2017
      • Senior Programs Consultant & Writer

        Jan 2008 - Jan 2011
      • Manager of China Programs

        Apr 2003 - Jan 2008
    • M-Files Corporation

      Nov 2020 - Oct 2021
      Global Customer Community Manager

      Major accomplishments: Project managed launch of global online customer community within 100 days. Created communications campaigns. Designed and delivered employee training. Partnered cross-functionally to launch partner and customer learning communities.

    • GoGuardian

      Oct 2021 - Feb 2025

      Major accomplishments: Developed communications strategy. Project managed company-wide initiatives. Launched & managed online information hub. Designed and executed learning & development programs. Stood up the HR knowledge management function. Created onboarding programs for new hires & managers. Major accomplishments: Stood up the internal communications function. Executed communications campaigns. Project managed company-wide communications audit. Advised C-level communications. Oversaw editorial calendar.

      • Senior People Communications & Knowledge Manager

        Mar 2022 - Feb 2025
      • Senior Internal Communications Manager

        Oct 2021 - May 2022
    • Grand Rapids Community College

      Jan 2025 - now
      Adjunct Faculty

      Teach "Fundamentals of Public Speaking" course to 25 undergraduates of diverse backgrounds and experiences. Create all course materials and aids.

    • Reagan Marketing + Design

      Feb 2025 - now
      Communications Project Manager
  • Licenses & Certifications

    • Diversity, Equity, Inclusion in the Workplace

      University of South Florida
      Mar 2023
    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Jan 2023
      View certificate certificate
    • Instructional Design Certificate

      Association for Talent Development (ATD)
      Dec 2019
    • Strategic Communication Management Professional (SCMP)

      Global Communication Certification Council
      Dec 2022
    • Internal Community Management Fundamentals

      The Community Roundtable
      Jun 2019
      View certificate certificate
    • External Community Management Fundamentals

      The Community Roundtable
      May 2021
    • UX Foundations: Information Architecture

      LinkedIn
      Jun 2022
      View certificate certificate
    • Google Analytics Individual Qualification

      Google Digital Academy (Skillshop)
      Jan 2024
    • Certified Tourism Ambassador

      Experience Grand Rapids
      Jul 2018
      View certificate certificate
  • Honors & Awards

    • Awarded to Jocelyn Flint, SCMP
      Honorable Mention: Igloo Community Leader Igloo Software Nov 2019
    • Awarded to Jocelyn Flint, SCMP
      Best Digital Workplace: Communication Igloo Software Sep 2018 This award recognizes an organization's outstanding use of Igloo Digital Workplace for employee communication.
    • Awarded to Jocelyn Flint, SCMP
      Graduate Dean's Citation in Academic Excellence Grand Valley State University Graduate School Dean's Office Nov 2017 This is an honor given by Grand Valley State University to graduate students who have been nominated by the faculty for outstanding academic performance.
    • Awarded to Jocelyn Flint, SCMP
      Digital Workplace Champion Igloo Software Sep 2017 This award recognizes an individual that is a true digital workplace visionary who has continuously demonstrated an above-and-beyond commitment to digital workplace transformation and excellence.
  • Volunteer Experience

    • Volunteer

      Issued by Kids'​ Food Basket
      Kids'​ Food BasketAssociated with Jocelyn Flint, SCMP
    • Volunteer

      Issued by Mackenzie's Animal Sanctuary on Apr 2019
      Mackenzie's Animal SanctuaryAssociated with Jocelyn Flint, SCMP