Sayed Hashim Jumaa

Experience

• 

  Al Thawadi Electrical and Mechanical Est

  Sept 2010 - Oct 2010

  Electrical Engineer

  - Experience in refineries, petrochemicals, aluminum, marine, food processing, and other engineering areas.

• 

  TGI Fridays

  Jan 2012 - Jul 2019

  Guest Service Representative

  - To handle and convert incoming guest calls, emails or online enquiries related to restaurant bookings.- To meet and exceed Friday’s targets in the following areas: Table - Turn Ratio & Yield, Flatlining Diary Spikes, Contribute to Increased SPH and reduce ABD Rate.- Assist with daily customer issues, such as non-arrivals, booking amendments and cancellation requests.- Handle customer complaints in accordance with company standards.- Focus on booking conversion and reducing lost opportunities with our guests.- Review Restaurant reservation diaries to reduce the risk of lost opportunity.- Make reservations for our guests over the phone or via email. عرض أقل

• 

  Nestlé Nespresso SA

  Apr 2020 - May 2020

  Logistics Coordinator
• 

  Nestlé Nespresso SA

  Jun 2021 - now

  - Proven track record of success in sales, with a demonstrated ability to exceed targets.- Strong relationship-building and persuasion skills, able to close deals and build partnerships.- Extensive experience in managing and developing sales teams.- Thorough understanding of the coffee industry and market trends.- Excellent presentation and communication skills.- Welcome the Boutique clientele and identify their needs.- Advise both prospective and existing Nespresso Club Members on Nespresso products and services.- Educate clientele on the art of coffee tasting and help to develop their curiosity about our full range of products.- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service benefits of our Nespresso Club.- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories) Demonstrate product knowledge including merchandise features and benefits to maximize sales.- Contribute to achieve individual and boutique sales targets; achieving and exceeding personal sales and productivity goals agreed upon with your store manager.- Feel comfortable with upselling and cross selling.- Have computer skills to operate the POS register and email systems.- Cash checks, enter payments made by credit cards, check the correspondence of sums received with the orders.- Acquire new Boutique customers, open their account, present the Boutique and Nespresso Club services, and assist them in their selection during purchase.- Actively manage the database on a daily basis and update customer records.- Comply with all safety and health related corporate policies Follow all store operational policies and procedures.-Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented). عرض أقل - Work with a Delivery and Warehouse team to improve the processing of customers’ orders.- Manage the process of scheduling the repair and maintenance of the organization’s vehicles involved in product transport.- Monitor shipment movement processes and Resolve inventory issues.- Track final product shipments, costs, and timelines according to requirements.-Process expense reports and issue fuel cards.- Approve delivery and pick up timesheets.- Keep detailed, organized records of orders and stock Analyze data, and suggest modifications and improvements accordingly. عرض أقل

  • Executive Sales Representative

    Jul 2019 - now

  • Logistics Coordinator

    Jun 2021 - Jul 2021