Michael Phillips

Experience

• 

  GTM Group of Insurance Companies

  Mar 2009 - Apr 2013

  Customer Service Representative

  Responsibilities:Acted as the first point of contact for all brokers doing business with the company; ensuring theirrequests were completed on time and accurately, with assistance from the Underwriting Supervisor. Secondary duties included acting as a relief CSR and receptionist for the front office service area.Achievements:The employee of the quarter - March to June - 2012

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  NAGICO Insurances

  May 2013 - Jan 2020

  Responsibilities:Reported to - and worked with the Branch Manager to handle and process all claims from notification to settlement stage, and the recovery stage - if applicable. Underwrote motor (Authority Limit: XCD 300,000), property, and casualty (Authority Limit: XCD 2 Million) applications at a senior level. Maintained up-to-date reports regarding quarterly KPI's, claims performance, and recovery cases.Guided and supervised three (3) customer service representatives. Achievements:Shining Star Award - July 2016.Created and implemented a supplier listing of foreign used vehicle parts, which reduced claimsexpenses and settlement time.Converted and tagged all claims from hard-copy to SharePoint, with the assistance of the I.Tthe department, increasing efficiency during internal and external audits of claims; and sharingdocuments with adjusters and legal consultants. Show less Responsibilities:Assisted customers with claim submission, ensuring their awareness of all required documents andproceduresReviewed and performed data entry of claim submissions; followed-up for pending documents fromcustomers.Organized and maintained the productive operation of the underwriting department with guidanceand assistance from the Operations Manager.Prepared Certificates, Policy Renewal Schedules, Policy Documents/Endorsements, No ClaimDiscount Letters, Quotation requests, and other underwriting correspondences as required.Designated to review and forward unique exposures to the reinsurance team.Achievements:The employee of the year - 2015 Show less

  • Claims / Underwriting Clerk

    Oct 2015 - Jan 2020

  • Junior Underwriter

    May 2013 - Oct 2015
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  Massy United Insurance

  Feb 2020 - Jul 2022

  Claims Officer

  Responsibilities:Receiving customers’ claim submission (all lines of business) and guiding them through the entire process by answering all their questions, exploring their concerns with the intention of minimizing doubt, and fostering confidence in the claims process. Performing preliminary assessment of damages (auto body parts only, excluding mechanical parts) to customers' vehicles to determine the extent of damages, road-worthiness, safety concerns, and whether a motor surveyor/loss adjuster is required to perform an in-depth assessment.Performing preliminary investigations of property and liability notifications that include, site visits (walk-through of the site), photos, CCTV recordings, and statements from witnesses. Reviewing and cross-referencing of repair estimates to validate, quantify, and adjust customers' claims. Communicating with garages, parts suppliers, and motor surveyors to verify uncertainties and conflicting information regarding submitted documents; along with arranging delivery of parts and payment of service provided. Reviewing, researching, and analyzing necessary information to confirm liability, and liaising with colleagues when there are uncertainties or doubts. Attending court or mediation matters alongside company Attorney. Proactively negotiating claim settlements to achieve a win-win result, where possible. AchievementLabel all claims with their accurate claim number for the period 2013 to 2020, increasing efficiency in retrieving and updating files. Show less

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  Coralisle Group Ltd.

  Jul 2022 - now

  Claims Officer