Justin Jacob

Experience

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  Fountainhead MKTG

  Oct 2009 - Feb 2012

  Senior Event Coordinator

  • Worked as senior event coordinator for Fountainhead events, responsible for setup and organization of events requested by clients. Manage event coordinators and setup team. Report event details to event manager.

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  Firstsource Solutions Limited

  Aug 2011 - May 2012

  Senior Customer Associate

  Worked as senior customer service associate responsible for providing customer service to Optus Mobile Network users. Provide chat customers with excellent customer service in an interactive web session.Duties:• Assist customers with Optus network related queries• Develop rapport and keep the session lively• Achieve resolution towards end of every case• Prompt new plans for impromptu sales• Train team on new customer experience methodologies• Handle team in absence of team leader Show less

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  Lester, Inc.

  May 2012 - Sept 2012

  Senior Sales Advisor

  Worked in as senior sales representative & Technician responsible for assisting customers with solutions for computer issues and sell annual maintenance plans to viable prospects. Duties:• Assist customers with computer related queries.• Provide free service Guru Aid maintenance plan users• Handle Irate customers and guarantee resolutions by active follow up• Generate sales for the organization• Report senior technician and team leader

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  Furtados Music

  Sept 2012 - Oct 2014

  Brand Manager

  Brand Manager for Harman Audio, Digitech pedals and processors, Takamine Guitars,Ovation guitars, Warwick Bass & Amps, Yamaha Guitars, Greg Bennett Guitars, Rock cases.   • To establish high level market presence for all assigned brands through latest marketing trends. • To possess in-depth knowledge of entire product line and future concepts. • Maximize sales through market analysis, research and sales strategic seminars.Achievements:• Achieved monthly and annual brand sales & marketing targets• Achieved highest sales for non-moving products• Organized and participated as Head Exhibitor in” PALM EXPO” for 2 consecutive years Show less

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  Technocare Phone, Tablet and Laptop Repair

  Apr 2015 - Apr 2016

  Customer Service and Logistics Supervisor

  Logistics & Customer Support Supervisor.   Apr 2015 – Apr 2016.  • Ensure effective and timely implementation of all daily logistic and operational goals inclusive of freight management and inventory management• Organize and maintain inventory and mobile storage area• Carry out administrative tasks such as data input, processing information, bookkeeping and departmental accounting. • Conduct team meetings, briefings to track day to day team and individual productivity• Regular sales training to achieve individual and team sales targets• Report to operations managerAchievements:• Achieved customer service and logistics targets• Achieved customer satisfaction appreciations from major clients (AXA insurance, AIG insurance etc.)• Appreciated for effective driver management • Appreciated for effective customer management with customer service department. Show less

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  Wilhelmsen group

  Apr 2017 - Nov 2018

  Operations Coordinator

  Oversee handling of all goods and ensure safety in all transportation and design cost effective methods for same and analyze best means of transport for all products as per customer requirement in coordination with manager.Maintain subject matter expertise in all import and export operations and evaluate all company businesses and provide require classification for same.Collaborate with senior management and ensure compliance to all trade regulations and changes and provide training to all company employees for all import processes.Perform all internal and external audits and perform required prior disclosures for all processes and supervise efficient working of all external agents such as freight forwarders and customer brokers.Monitor implementation of all department operations and ensure compliance to all regulations for department and subsidiaries and adhere to all standards for import and export goods and establish all targets and streamline processes to incorporate all government regulations.Design all compliance forms and templates and prepare required reports and maintain an efficient import and export classification databases and ensure accuracy in same and ensure compliance to all regulations.Assist all companies in import and export operations and implement trade agreement programs and maintain internal controls for same. Show less

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  Golden Sands Laundry

  Jun 2017 - Feb 2018

  Logistics Manager

  - Overseeing the operations of the laundry facility and services for linen, laundry, uniforms and dry-cleaning on a 24x7 basis- Developing new business opportunities with clients from small to large requirements such as government, hospitality, commercial and workers villages and managing key accounts.- Adherence to HSE&Q standards and international best practices- Managing the operations cost effectively- Overseeing the procurement and supply of industrial chemicals and products, assets and machinery for the facility- Manpower resourcing and training & development- Develop and implement more policies, procedures and systems to improve the operations- Ensuring that all standards specified in the contracts are met- Training and development of team members- Preparing and managing budgets- Inventory and asset management- Management reporting Show less

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  AL HATIMI Trading FZE

  Feb 2019 - now

  Sales Manager