Säde-Helin Kiis

Experience

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  Myanmar International School Yangon

  Aug 2013 - Jun 2014

  Y4 Homeroom teacher
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  TransferWise

  Aug 2014 - Sept 2017

  Leading a team of +-12 CS associates, responsible for their training and onboarding them to the job (initially through classroom training for a group of 6-7 and later on individual mentoring). My goal for tracking my own success with people was primarily their growth within the company and secondarily their individual performance metrics. An individual approach to my team's needs helped me to push them to succeed and set high goals. Focusing on long term goals boosted their productivity and work quality here and now. Responsibilities:- Responsible for team members' development performance and efficiency;- Having a good understanding of team's workload and causes for its changes;- Being responsible for the team's regular work quality assessment, discussing the findings with the team members and keeping records of the results. (Call listening, email/chat transcript review and analysis);- Leading first round interviews;- Working on temporary projects to help improve the product;- Weekly / Bi-weekly 1on1 meetings / coaching. Ensuring that agents met their monthly requirements;- Building and developing the team. Keeping track of team members's progress and skills to make sure the team is able to cover all necessary tasks (Quarterly planning, retros, setting goals for team's future, making sure CS KPI's a reached);- Operational leading, making sure that our daily workflow is at its best, and making changes when needed. (keeping a good balance between phonecalls, chats, emails, and prioritizing)- Administrative tasks: scheduling adjustments, checking if people have showed up for work the times they have been scheduled, assisting with team travel arrangements;- Approve decisions for direct reports including salary raise, promotion, leave approval Show less

  • Customer Support Team Lead

    Aug 2015 - Sept 2017

  • Customer Support Specialist

    Aug 2014 - Aug 2015
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  Hudson

  Oct 2018 - Mar 2019

  Junior HR Officer

  Hudson is a global talent solutions company with extensive expertise in permanent and contracting recruitment, RPO and talent management. We help our clients achieve higher organizational performance by recruiting, assessing and developing the best people for their businesses. This integrated approach within an international network enables Hudson to offer its clients total talent solutions for complex and strategic issues and for operational challenges across the entire Human Capital domain. Our business and market knowledge, combined with our highly innovative HR tools, helps us to attract, select, develop, engage and retain the right talents quickly and efficiently.Should you be interested in exploring our Hudson Career opportunities, you can contact us via hr.careers.belgium@hudson.com.Feel free to contact me directly via sadehelin.kiis@hudson.com// R&S, LinkedIn recruitment, follow-up of the selection procedure Show less

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  FOD Justitie SPF Justice

  Apr 2019 - Feb 2020

  Executive Assistant
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  Pride International School Myanmar

  Aug 2024 - now

  EYFS and primary teacher