Peter Galley

Experience

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  Pizza Hutt

  Jul 2003 - Jul 2003

  Kitchen Porter

  Fast FoodHigh School Work Experience.Role summary:Assisting in food production, cleansing of food preparation areas and cleaning of utensils. Refilling customers drinks, cleaning of tables.

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  R.J Edwards & Co Engineers Ltd.

  Jul 2004 - Nov 2004

  Engineering Trainee

  Engineering/ Fabrication WeldingRole summary:Assisting in manufacturing, cleaning of shop floor, office areas and material storage.

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  Pontin's Holiday Centre Southport

  Mar 2005 - Sept 2005

  Kitchen Porter

  Hospitality and LeisureRole summary:Assisting in food production, cleansing of food preparation areas and cleaning of utensils.

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  MITIE CLEANING LIMITED

  Feb 2006 - Aug 2006

  Cleaning Operative

  Domestic and Industrial CleaningRole summary:Ensuring premises were clean and presentable prior to store opening.

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  Greencore

  May 2008 - Dec 2009

  Hygiene Team Leader and Site Trainer

  Food ProductionRole summary:Delegation of duties to daytime Hygiene Staff.Replenishing/ordering stock of PPE, chemicals and equipment.Auditing of Hygiene paperwork and team's tasks.Guiding and assisting morning and afternoon staff in their roles.Reporting and resolving Hygiene related issues efficiently and effectively.Training day staff in Chemical Handling, Cleaning Methodology and Pest Awareness.Communicating with Managers and Team Leaders to ensure processes and procedures were adhered to.Achievements:• Gained permanent contract after 8 Weeks of temporary agency based employment.• Promoted to Team Leader after 8 weeks of temporary agency based employment. The largest effect of this was 2 consecutive passes from BRC with 0 concerns with site Hygiene.• Became site trainer. This allowed me to ensure that all day staff were trained in chemical handling, cleaning methodology and pest awareness which facilitated the improvement of site hygiene.• Nominated member of the Health and Safety Committee. I put forward the implementation of mirrors in the Goods in corridor to allow staff and FLT drivers to see around corners, to help prevent accidents. This was a success and it improved staff morale, safety and productivity within that area.• Designated member of the Pest Control team. I put in place check sheets and timed inspections of the dispatch area, which enabled staff to be aware of any possible pest harbouring sites and to rectify them. Show less

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  WBS Computers

  Aug 2010 - Jun 2015

  Store Manager and IT Technician

  Home and business to business IT ServicesRole summary:Opening and closing of premises.Order taking and fulfillment.Booking in of repairs.Diagnosis and repair of booked in jobs.Communicating with customers via telephone, email and social media.Providing customers and clients with quotes and invoices.Negotiating with suppliers prior to orders. Ordering and purchasing of stock. Pricing of stock and services.Achievements:• Gained permanent employment after 6 Months of temporary Maternity cover.• Promoted to Store Manager. The outcome of this was larger business to business relations, as I managed the store and its customers enabling the owner to concentrate on the larger business clients. Show less

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  The Contact Company

  Nov 2015 - Mar 2017

  Customer Service Advisor and Trainer

  Outsourced communicationsRole summary:Responding to inbound communications via telephone, email and live chat.Investigating and resolving store related queries for store staff and customers.Order taking and fulfillment.Communicating with internal and external colleagues and managers to resolve queries and to enable the sharing of best practice.Guiding and training agents in policies, procedures and best practice.Achievements:• Gained permanent contract after 6 Months of temporary agency based employment.• Started Bank Trainer Secondment after a successful presentation and interview. This enabled me to share the knowledge I had gained and aided the overall effectiveness of the campaign. Show less

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  UK government

  Jul 2019 - now

  Executive Officer - Casework Decision Maker

  Using guidance; knowledge; common sense and compassion to make decisions using the balance of probability on officially sensitive case types.