James Widdowson

Experience

• 

  Arriva Trains Wales

  Dec 2004 - Jun 2015

  I had the responsibility for 615 drivers across 12 depots. With a team of 4 regional managers and 27 driver managers I ensured the delivery of competency management, pay-roll, job performance, delay budget, attendance standards and safety performance for the driver function. I also developed and reviewed our strategy and co-ordintated with other departments my functions contribution to the company's performance. I played a pivotal role within our stakeholder relationships, specifically with ASLEF, RMT and Network Rail in order to facilitate the smooth running of the day to day operation and bringing about future changes Show less I had the responsibility for 480 conductors across 12 depots. With a team of 2 regional managers and 20 conductor managers I ensured we delivered the competency management, customer service standards, revenue protection strategy, pay-roll and performance budgets, attendance ad personal standards appertaining to the conductor department. I played a fundamental role in the stakeholder relationship both internally and externally with the RMT, Network Rail, local government and with passenger groups. Show less

  • Head of Drivers

    Jan 2012 - Jun 2015

  • Head of Conductors

    Jan 2006 - Jan 2012

  • Retail Manager North

    Dec 2004 - Jan 2006
• 

  London Midland

  Oct 2015 - Dec 2015

  Passenger Services Work Stream Lead

  Working with the London Midland project management office (PMO) and line management teams, my role was to facilitate any activity relating to, and affecting the Passenger Services function (Drivers, Conductors and Stations) and ensure those elements were delivered effectively and successfully within a designated project. I worked on the introduction of new rolling stock, new time tabled services, station enhancements and a new station build.

• 

  Network Rail

  Jun 2016 - now

  I am now supporting training delivery for the newly created North West Route, covering Liverpool, Manchester, Lancs and Cumbria. I was the Training Services representative for the Route. I ensured that the training needs are captured and oversee its delivery over each financial year. I was the primary interface with Community Relations and our Lineside Neighbours. I managed the Shrewsbury Delivery Unit's response to all issues raised and was the interface with third parties working on or about the railway infrastructure.

  • Route Training Support Manager

    Oct 2019 - now

  • Route Training Support Manager

    Dec 2017 - Oct 2019

  • Infrastructure Maintenance Protection Co-ordinator

    Jun 2016 - Dec 2017