Nick Tornetta

Experience

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  Earthlink

  Apr 1999 - Mar 2003

  Technical Support Supervisor

  Supervisor: • Supervised and developed up to 20 individuals (at a time) who support to customers by phone. Handled administrative duties such as tracking attendance and call statistics, performance reviews, written and verbal warnings and new hire interviews. Effectively coached direct reports and other employees through company merger.Support/Help Desk: • Provided technical support to customers on various computer platforms (Windows, Mac) and connection types (Dialup, Broadband) by phone, email and Internet Relay Chat (IRC). Promoted to become a founding member of the Help Desk team. Show less

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  Speakeasy Inc

  Jul 2004 - Feb 2010

  Responsible for helping Sales Account Executives develop pipeline and have been instrumental in closing/shortening the sales cycle for broadband, voice and managed services opportunities. High-touch channel partner focused training and engineering support.• Ran 90% of Speakeasy Channel Partner VoIP certification classes. This includes training IT consultants on: company history, a comprehensive product overview, technical deep-dive of voice and data offerings, sales techniques (prospecting, qualifying, closing), LAN convergence and site survey how-to. Class size ranges from 2-30, and have held 20+ in the cities of SEA, SFO, LAX, DFW, ATL, MIA, WDC and NYC.• Many face-to-face (as well as online WebEx based) consulting sessions with customers from the SMB to Enterprise markets.• Has had a lot of face time with Director, VP and CxO level employees, improving “executive speak” and the ability to explain out-of-spec opportunities as valuable, Show less Dedicated Business Account Manager (DBM). • Pre/Post install, service and support for small to enterprise size business accounts, specifically geared toward East Coast Channel Partners. Excellent knowledge of Speakeasy services, from NxT1, xDSL, Broadsoft based VoIP (installation, call flow, hardware & support) and web hosting.Supervisor: • Supervising, mentoring, quality assurance, development and motivation of up to a team of 12 daytime employees and 4 overnight employees (which includes overnight Shift Lead) Overnight Shift Lead: • Responsible for leading the Overnight shift in addition to acting as a support liaison to the Network Operations/Engineering team. Support Representative:• Provided T1/xDSL connectivity support for Speakeasy customers. Was responsible for maintaining high level of productivity & quality in a fast paced environment. Show less

  • Channel Sales Engineer / Trainer

    Sept 2006 - Feb 2010

  • Channel Partner Technical Support

    Jul 2004 - Sept 2006
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  Comcast Business

  Feb 2010 - Jan 2018

  Responsible for designing Metro Ethernet (MEF E-Line, E-LAN) solutions over a next-gen carrier-grade fiber optic network. Product set also includes PRI over Fiber (or Coax). Technical resource for the Enteprise team in a 100% outside sales environment, focused on a variety of verticals (including GEM)• Senior-level employee mentoring other Sales Engineers on a regional and national scope. Most tenured SE on the California team.• Designed, presented and sold multi-site opportunities as large as $4M in total contract value. Personally responsible for the technical side of one of the largest Metro E opportunities the region (and possibly West Division) has seen.• Developed standards-based tools adopted across the region, for example, a nearly automated method of pulling all outside plant construction survey data for the entire Enterprise organization, geocoding and mapping this data to Google Earth.• Analyzed fiber/coax construction quotes for accuracy and least-cost route, proposing changes that allowed the sales team to fully fund their prospective opportunities.• Have presented and evangelized Comcast Metro-E products to technical audiences of various size, most notably as a panelist for the IEEE ComSoc SCV discussion on the future of networking technology Show less

  • Strategic Solution Engineer V

    Aug 2015 - Jan 2018

  • Partner Sales Engineer IV

    May 2012 - Aug 2015

  • Senior Enterprise Sales Engineer III

    Feb 2010 - May 2012
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  Sandler Partners

  Jan 2018 - now

  Senior Channel Manager

  Sandler Partners is one of the country's largest and most respected master agencies. A repeat honoree in the Inc. 5000 list of America's Fastest Growing Companies in 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 and 2018, Sandler Partners serves the agent community through a service-oriented model based on strategic partnership and shared success. More than 6,000 of the country's leading communications consultants, IT and cloud experts, MSPs, interconnects and phone vendors rely on Sandler Partners for carrier, cloud and IT services provider agreements, training, market knowledge, and on-demand sales engineering and closing support. Show less

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  Alacrity Networks

  Feb 2018 - now

  Principal Consultant

  Independent, technical telecom broker with 15+ years industry experience.