Yousuf Raza

Experience

• 

  TPL Trakker Ltd.

  Jan 2008 - Jan 2013

  “Cost Analysis and Controlling”  GSM Cost Controlling both voice and SMS and successfully controlled the cost especially SMS by adopting advance tools and SQL queries. Prepare analysis of different GSM service providers based on SMS packages and adopted the best for the company in controlling SMS cost and improving Service Level. GSM Invoices audits and escalation to GSM companies for rectifications. Daily MIS maintenance of over 60,000 SIMs and daily monitoring and action plan for High consumption SIMs.“Product Development” Product research for improving services and testing for optimum performance. “MIS Reports” MIS reports designing by using Ms. Excel. Including dashboards, daily workload analysis etc. for higher management. Traffic Analysis of SMS and GPRS packets. Show less “Control Room”  Successfully implemented “Standard Operating Procedures” for Customer Services back and front office, Quality Assurance, Call Center, Complaints and Security. “Business Process Reengineering” a comprehensive improvement and restructuring plan for Control Center which includes;o SOP implementation o Effective Call Monitoringo Effective Alarm Monitoringo KPI’s Implementationo Time Management and Data Validityo Monitoring Auto Registration Process Show less  Monitoring vehicles through GPS/GSM network throughout Pakistan. Accepting and making calls using CISCO Call Centre. Lodging complaints. Resolving issues. Educate and satisfy the customers with persuasion. Entertaining customers with pertinent information. Monitoring and surveillance of client vehicles using Computer interfaced  GPS Security systems based on Windows NT platforms. Managing specially customized software for GPS (Global Positioning System)  And GSM based vehicle-tracking equipment including trouble shooting. Show less

  • Supervisor Communication

    Jul 2011 - Jan 2013

  • Supervisor Control Room

    Jul 2010 - Jun 2011

  • Call Center Officer

    Jan 2008 - Jun 2010
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  TPL Trakker Ltd.

  Sept 2013 - Mar 2017

  • Develop long and short-term business plans to meet share, volume and profit objectives. • Identify long term business opportunities within the existing market and prepares plans to develop, test and launch new products to capitalise them. • Develop profitability awareness of each product within the organisation and recommend alterations in pricing / product mix as necessary. • Improve profitability by cost management without compromising on quality. • Recruit, train and motivate a teams and assistants to fulfil the requirements of the organisation. • Managing Relationships with the key stakeholders of the projects under Container Tracking Business. • Manage Field and Technical department for FBR’s STE (Safe Transportation Environment) Container Project. • Field and Technical assistance to other container projects (i.e. FFL and Engro). • Operationally managing Pakistan Custom’s and port related queries (i.e. KICT, PICT and DP world). • Entertain Pakistan Custom’s / Port official on visit of port and brief the SOP’s / Procedures on behalf of TPL. • Ensuring safe daily collection of dues on port (i.e. CSD / PMD payment, AMC and Transfer charges). • Manage all container projects inventory (CSD, PMD & G626). • Manage, ensure and co-ordinate with removal teams / logistics service provider for inventory management. • Provide support to higher management by providing on-demand reports, analysis, head hunting for specific job roles, researching on technology which best suit our business strategies. • Manage STE resources, Supervise STE Staff, strategic STE processes, Implement approved STE plans, Deliver all items within the scope of the program, monitor existing processes and suggest improvement, perform random quality assurance and audit of STE deliverables. • Administrative controls and policies for STE resources. • Introduce new solutions to further enhance and automate STE project processes. Show less  To manage and control all Container ProjectSTE (Save Transportation Environment Project) related field projects.  Provide support to higher management by providing on-demand reports and analysis, head hunting for job specific roles, researching on technology which best suit our business strategies. Manage STE resources, Supervise STE Staff, strategize STE processes, Implement approved STE plans, Deliver all items within the scope of the program, monitor existing processes and suggest improvement, perform random quality assurance and audit of STE deliverables. Administrative controls and policies for STE resources STE Workforce management (appraisal, training, counseling etc.) Introduce new solutions to further enhance and automate STE project processes. Introduce new training methods and possibly request various training to further educate STE staff. Recommend new technology to management that would possibly improve STE product and visibility. Show less

  • Manager - Field Operations STE Project (Ops)

    Jul 2016 - Mar 2017

  • Assistant Manager – Field Operations STE Project (Ops)

    Sept 2013 - Jun 2016
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  HRSG - Innovative Business Solutions

  Sept 2017 - May 2023

  Area Lead - Key Account Manager

  Operations• Responsible for HR Operations of employees at different sites (clients). • Liaison with clients’ HR & Operations team. • Reporting of data analytics through regular maintenance of Key HR Metrics.• Review, suggest, implement and evaluate policies and procedures. Recruitment• Develop manpower plans and assist in the budgets for the company. • Evaluates applicants by discussing job requirements and applicant qualifications with managers.• Interviewing applicants on consistent set of qualifications.• Manage & implement employee on-boarding activities. Compensation & Benefits• Ensure timely & accurate processing of monthly payroll. • Properly manage attendance of outsourced staff.• Ensuring that all recruitment / transfers / promotions / regulations / salary revisions, are within budget & aligned with clients’ HR policy and procedures. • Ensure all the benefits (Leaves, EOBI, SESSI, Gratuity, Health & Life Insurance, Over Time etc.) are administrated properly. • Manage, improve and implement HR Information System for effective process of payroll.Employee & Industrial Relations• Manage and resolve employee relations issues. • Maintaining appropriate procedures for handling disciplinary issues and disputes in liaison with compliance team. • Liaison with Labour Department, EOBI & SESSI. • Handle all internal and external HR, Operations, and Safety & Quality related audit queries. • Maintain hygiene certificate from certified surgeon of directorate of labour.• Maintain occupational hazards certificate from directorate of labour.• Maintain & manage medical certificates of employees as per policy.Learning & Development• Liaison with clients’ HR & Operations team for implementing Performance Management Review. • Identifying and assessing future and current training needs. • Manage & monitor skill metrics monthly.• Develop departmental staff by providing coaching & training. Show less

• 

  Medics Laboratories (Pvt.) Ltd.

  Oct 2023 - now

  Assistant Manager Talent & Organizational Development