Roger Klamm

Experience

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  G.I. Body Shop

  Aug 1990 - Jan 1994

  Automotive Painter

  As an Automotive Painter, I carefully executed all painting duties, from initial preparation to application, committed to achieving top-notch finishes. My keen eye for detail, rigorous adherence to safety regulations, and efficient problem-solving abilities resulted in enhanced customer contentment and a highly productive work environment. My steadfast commitment to quality considerably elevated our automotive shop's standing in the industry.

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  ICI Autocolor

  Jan 1994 - Dec 1997

  Technical Sales Representative

  As a Technical Sales Representative, I oversaw sales operations and customer relations across a six-state region. My duties included pinpointing potential customers, showcasing and explaining the capabilities of our automotive paint products, and successfully finalizing sales transactions. In addition, my role encompassed performing technical demonstrations to exhibit our product range and coaching clients to guarantee efficient utilization of our offerings. I take immense satisfaction in consistently surpassing sales goals and building enduring relationships with our clientele. Show less

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  PPG

  Jan 1997 - Jan 1998

  Technical Instructor

  Serving as a Technical Instructor for PPG Auto Painting, my primary role was to provide in-depth training encompassing the full range of PPG auto painting methods, emphasizing adhering to the highest I-CAR industry standards. I laid a robust foundation, giving practical, hands-on training that spanned the entire process, from initial preparation and paint mixing to the application techniques and final finishing touches.Uncompromisingly, I ensured all safety protocols were strictly adhered to, fostering in my students a deep respect for top-notch craftsmanship and professional norms. Moreover, I stayed updated with the latest industry advancements and product introductions, incorporating these into the training curriculum to ensure my students were fully prepared for contemporary industry requirements. Assessing their progress and providing constructive feedback was also part of my role, reinforcing a culture of constant improvement and mastery in PPG auto-painting techniques. Show less

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  Metro Collision

  Jan 1998 - Aug 2022

  As a key part of a body shop team, I skillfully managed our paint department's day-to-day functions and coordination. We operated efficiently by managing paint inventory levels and maintaining timelines while consistently delivering superior results within the stipulated schedules. My scope of responsibilities also included the comprehensive control of shop supplies. This involved coordinating parts orders for upcoming repairs, handling credit issues and returns, and managing the overall inventory.In addition to supply and demand logistics, I also performed hands-on prep and painting tasks, leveraging my keen attention to detail and dedication to superior outcomes. Furthermore, I extended my skills to customer assistance, offering insurance schedules, and cost estimates, creating a comprehensive customer experience. Show less

  • Parts Department & Paint Production Manager

    Mar 2008 - Aug 2022

  • Paint Refinishing Technician

    Jan 1998 - Mar 2008
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  Crash Champions Collision Repair

  Aug 2022 - Sept 2024

  Parts Department Manager

  In my capacity as the Manager of the Parts Department, I've been pivotal in driving our body shop to be one of the most successful across the entire company. My tenure started when our business was incorporated through a corporate takeover, a period that allowed me to revamp our body shop parts department's profitability dramatically.I leveraged strategic supplier negotiations to obtain more advantageous pricing, substantially boosting our cost-effectiveness. Furthermore, I introduced stringent delivery procedures, leading to remarkable enhancements in our punctuality, which in turn significantly elevated our customer satisfaction levels and facilitated repeat business. With the fusion of these strategies, I navigated our department from the lower third of regional stores to a distinguished position in the top 5% in terms of profitability. This achievement is a testament to my unwavering commitment to operational excellence and my proficiency in generating outstanding results. Show less

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  Colours, Inc.

  Nov 2024 - now

  Business Development Manager