Ronald Sedgley

Experience

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  Burford's Tree Surgeons

  Feb 2005 - Sept 2009

  Crew Foreman

  Oversees crew operation. Trains new employees. Tree trimming/removal.

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  FedEx Ground

  Feb 2010 - May 2011

  Package Handler

  Unloading, scanning, sorting, and loading packages onto trucks for delivery.

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  TeleNet Marketing Solutions

  May 2011 - Sept 2013

  Level 2 Marketing Communications Specialist

  B2B Marketing for Dell, and Kodak

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  Experis IT

  Oct 2013 - Dec 2013

  Help Desk Analyst at Sage NA

  Software support for Sage 50 Canada.

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  Opus Integrated Business Systems

  Dec 2013 - Dec 2015

  Network and System Administrator

  Responsible for day to day IT operations for both Windows, Linux, and networking. I provide customer and technical support to Opus clients on the Southware ERP system in areas of the software, client/server, and mobile environments. I am responsible for system installations, migrations, updates; maintenance/support for client's Southware systems and third-party applications that interface with it. I provide additional technical support to Opus clients that do not have in-house IT support.

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  Apex Systems

  Feb 2016 - Jul 2016

  Senior System Administrator

  Contractor with Bridgeline Digital working with Hosting and Corporate IT staff. Management of Bridgeline Digital network infrastructure of 300 + physical and virtual servers hosted in Atlanta, GA (Primary Data Center), Florida Data Center, Boston corporate office, and each of the satellite office locations. Ensure continued PCI compliance for commerce websites hosted in Bridgeline Digital Atlanta datacenter. Deployment of development, stage and production environments including initial websites for new and existing customer projects. Respond to internal corporate tickets and external customer tickets for iAPPS and non-iAPPS related issues. Respond to outages and emergency tickets when paged in Pager Duty. Ensure customers maintain 99.9% uptime in Pingdom as stated in their SLA agreement with Bridgeline Digital. Carry out any maintenance work during specified maintenance window(s). Manage tape backups for all servers. Work on projects related to the company’s infrastructure. Show less

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  Bridgeline Digital

  Jul 2016 - May 2017

  Senior System Administrator

  Management of Bridgeline Digital network infrastructure of 300 + physical and virtual servers hosted in Atlanta, GA (Primary Data Center), Florida Data Center, Boston corporate office, and each of the satellite office locations. Ensure continued PCI compliance for commerce websites hosted in Bridgeline Digital Atlanta datacenter. Deployment of development, stage and production environments including initial websites for new and existing customer projects. Respond to internal corporate tickets and external customer tickets for iAPPS and non-iAPPS related issues. Respond to outages and emergency tickets when paged in Pager Duty. Ensure customers maintain 99.9% uptime in Pingdom as stated in their SLA agreement with Bridgeline Digital. Carry out any maintenance work during specified maintenance window(s). Manage tape backups for all servers. Work on projects related to the company’s infrastructure. Show less

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  Insight Global

  Jul 2017 - Sept 2018

  Level 2 Technical Support Specialist

  Server, Rack and Power support for Datacenter Care Customer worldwide.

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  Hewlett Packard Enterprise

  Sept 2018 - Aug 2020

  Technical Solution Consultant III

  Server, Rack and Power support for Datacenter Care Customer worldwide.

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  Fiserv

  Jan 2021 - now

  Senior Technical Consultant, Banking Solutions