
Mohammed Shadab Thalangara
Customer Service Representative

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About me
Control Room Manager - Team Global Express
Education

Mangalore University
1999 - 2002BACHELORS IN BUSINESS MANAGEMENT Business Administration and Management, General
Victoria University
2004 - 2005MASTER OF BUSINESS IN INFORMATION SYSTEMS Business Information Systems
Victoria University
2003 - 2004Post Graduate Diploma In Business Computing Business Information Systems
Experience

Mobil Quix Super Stores
May 2003 - Dec 2004Customer Service Representative
Wade Adams Contracting LLC
Sept 2005 - Jan 2007Document Controller / IT Coordinator
Nalapad Transport By Heavy Trucks LLC
Aug 2007 - Aug 2016General Manager
Auz National Towing PTY LTD
May 2017 - Jul 2017Fleet ControllerManaged the day-to-day planning, coordination, and dispatch of trucks compliant to the customer time frame and workload for a towing and transport company based in Fairfield, Melbourne.• Assisted around 25 clients on a busy day; answered queries by phone, offered recommendations based on the client’s needs.• Managed daily debrief of 10 drivers ensuring compliance with all relevant processes; and resolved any logistic issues.• Accomplished daily/weekly review of relevant KPI’s; ensured targets were being met; identified areas for improvement. Show less

Bupa
Jul 2017 - Dec 2017Procurement OfficerHired to supervise staff, maintain positive supplier relations, evaluate supply options, approve purchases, and maintain accurate records for a diverse healthcare company.• Managed fleet records of all company-owned vehicles with a total value of $12M.• Coordinated day-to-day operations and company fleet requests (e.g. registration, service, fuel cards, and tolling).• Accomplished the following - receipting of purchase order in ERP, responding to Adhoc queries, setting up and maintaining new vendors and purchase order.Selected Accomplishments:• Focused on results (e.g. service, quality, and continuous Improvement) based on administrative metrics and KPIs. Show less

Asahi Beverages
Apr 2019 - Jan 2021Aligning operational strategies to the organization’s vision. Prioritizing efficient delivery of products and services whilst leading a staff of 10 for one of Australia’s and New Zealand’s leading beverage company.• Provide accurate data analysis; ensuring timely delivery to key internal and external stakeholders.• Collaborate with DC and Transport to improve efficiency (e.g. ensure requirements are met, plans are on-time and on budget, develop plans parallel with brand objectives, and improve KPI process). • Leverage understanding of technology, business and process context in which service delivers value; share insights throughout the company pertaining to all products/services (e.g. reviewing and analyzing supplier delivery performance and recommending actions).• Monitoring inventory stock levels on a daily basis to resolve stock-outs, low inventory and excess stock levels.Selected Accomplishments:• Acting as Transport Operations Manager - Linehaul for 3 months.• Acting as Team Leader (October 2019 to the current date); managing a Central Planning team of 9 staff members.• Delivered shipments 100% on-time from a planning perspective from the past 2 years.• Perfect cases at a 99.99% success rate from the past 2 years.• Initiated continuous improvements (e.g. introduced checks to avoid missed shipments; standardization of process and controls; reducing shipping cost by optimizing loads; avoidance of stock out through forecasting/analysis; planning and executing customer orders on SAP).• Trained and onboard 6 new employees on the Asahi SAP system and processes. Show less
Supply Planner
Feb 2018 - Jan 2021Transport Operations Manager
Apr 2019 - Jul 2019

Toll Group
Jan 2021 - Apr 2022Linehaul Allocator
Team Global Express
Apr 2022 - nowControl Room Manager
Apr 2022 - nowControl Room Manager
Apr 2022 - Oct 2022
Licenses & Certifications

ISO 9001:2000 Internal Auditor Training
TÜV NORD Middle EastMar 2006
OHSAS 18001 Safety Management System Foundation Course
DNV ConsultingOct 2006
Languages
- enEnglish
- hiHindi
- maMalayalam
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