Mohammed Shadab Thalangara

Mohammed Shadab Thalangara

Customer Service Representative

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location of Mohammed Shadab ThalangaraMelbourne, Victoria, Australia

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  • Timeline

  • About me

    Control Room Manager - Team Global Express

  • Education

    • Mangalore University

      1999 - 2002
      BACHELORS IN BUSINESS MANAGEMENT Business Administration and Management, General
    • Victoria University

      2004 - 2005
      MASTER OF BUSINESS IN INFORMATION SYSTEMS Business Information Systems
    • Victoria University

      2003 - 2004
      Post Graduate Diploma In Business Computing Business Information Systems
  • Experience

    • Mobil Quix Super Stores

      May 2003 - Dec 2004
      Customer Service Representative
    • Wade Adams Contracting LLC

      Sept 2005 - Jan 2007
      Document Controller / IT Coordinator
    • Nalapad Transport By Heavy Trucks LLC

      Aug 2007 - Aug 2016
      General Manager
    • Auz National Towing PTY LTD

      May 2017 - Jul 2017
      Fleet Controller

      Managed the day-to-day planning, coordination, and dispatch of trucks compliant to the customer time frame and workload for a towing and transport company based in Fairfield, Melbourne.• Assisted around 25 clients on a busy day; answered queries by phone, offered recommendations based on the client’s needs.• Managed daily debrief of 10 drivers ensuring compliance with all relevant processes; and resolved any logistic issues.• Accomplished daily/weekly review of relevant KPI’s; ensured targets were being met; identified areas for improvement. Show less

    • Bupa

      Jul 2017 - Dec 2017
      Procurement Officer

      Hired to supervise staff, maintain positive supplier relations, evaluate supply options, approve purchases, and maintain accurate records for a diverse healthcare company.• Managed fleet records of all company-owned vehicles with a total value of $12M.• Coordinated day-to-day operations and company fleet requests (e.g. registration, service, fuel cards, and tolling).• Accomplished the following - receipting of purchase order in ERP, responding to Adhoc queries, setting up and maintaining new vendors and purchase order.Selected Accomplishments:• Focused on results (e.g. service, quality, and continuous Improvement) based on administrative metrics and KPIs. Show less

    • Asahi Beverages

      Apr 2019 - Jan 2021

      Aligning operational strategies to the organization’s vision. Prioritizing efficient delivery of products and services whilst leading a staff of 10 for one of Australia’s and New Zealand’s leading beverage company.• Provide accurate data analysis; ensuring timely delivery to key internal and external stakeholders.• Collaborate with DC and Transport to improve efficiency (e.g. ensure requirements are met, plans are on-time and on budget, develop plans parallel with brand objectives, and improve KPI process). • Leverage understanding of technology, business and process context in which service delivers value; share insights throughout the company pertaining to all products/services (e.g. reviewing and analyzing supplier delivery performance and recommending actions).• Monitoring inventory stock levels on a daily basis to resolve stock-outs, low inventory and excess stock levels.Selected Accomplishments:• Acting as Transport Operations Manager - Linehaul for 3 months.• Acting as Team Leader (October 2019 to the current date); managing a Central Planning team of 9 staff members.• Delivered shipments 100% on-time from a planning perspective from the past 2 years.• Perfect cases at a 99.99% success rate from the past 2 years.• Initiated continuous improvements (e.g. introduced checks to avoid missed shipments; standardization of process and controls; reducing shipping cost by optimizing loads; avoidance of stock out through forecasting/analysis; planning and executing customer orders on SAP).• Trained and onboard 6 new employees on the Asahi SAP system and processes. Show less

      • Supply Planner

        Feb 2018 - Jan 2021
      • Transport Operations Manager

        Apr 2019 - Jul 2019
    • Toll Group

      Jan 2021 - Apr 2022
      Linehaul Allocator
    • Team Global Express

      Apr 2022 - now
      • Control Room Manager

        Apr 2022 - now
      • Control Room Manager

        Apr 2022 - Oct 2022
  • Licenses & Certifications

    • ISO 9001:2000 Internal Auditor Training

      TÜV NORD Middle East
      Mar 2006
    • OHSAS 18001 Safety Management System Foundation Course

      DNV Consulting
      Oct 2006