Stacey Fucile

Experience

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  MetLife

  Feb 2001 - Jul 2016

  *Managed department budget, facilitating expansion initiatives, training programs, and agent incentives. •Strategic Oversight and Seamless Implementation of end-to-end appointment process for contracted agents, guaranteeing a seamless and efficient onboarding experience. *Accountable for developing and implementing detailed bonus plans and led the strategic planning and execution of agent incentive programs. Oversight of the Billing and Payment strategy to include payment requirements, fee structure, billing cycle, corporate reporting, and data management, adhering to NACHA rules and PCI standards. Created, maintained, and distributed multiple monthly financial reports used for data-driven decisions including scorecards, severity and frequency reports, reserving models and other key performance indicators.

  • Manager, Sales Operations Team

    May 2010 - Jul 2016

  • Manager, Billing & Payment Strategy

    Jun 2005 - May 2010

  • Financial Analyst

    Feb 2001 - Jun 2005
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  Farmers Insurance

  Jan 2016 - Jan 2023

  Director of Operations, Vendor Management, Project Management

  *Orchestrated financial planning and analysis efforts, overseeing P&L, budget, forecasting, and long-term financial planning activities including compensation planning.•Planned, developed and implemented technology solutions to support back-office operations through effective vendor management and collaboration with IT partners*Executed comprehensive lean methodology strategies, identifying solutions through analysis, optimizing operational efficiency, and maximizing performance standards. *Strategic oversight of Operations team across multiple states and offshore locations. *Empowered High-Performing Teams through motivation and coaching, striving for innovation and creativity. Show less

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  Nationwide

  Jan 2024 - now

  Director, Business Consulting

  *Lead Brokerage operations strategy aligning cross-functional teams, driving data-informed decision-making and accelerating execution against the strategic roadmap.*Direct and influence metrics frameworks, including ownership of the several executive-level monthly review meetings, defining critical KPIs, reporting trends, forecasts, and planning initiatives to support Brokerage strategy and executive discussions.*Scale current high-impact team by leveraging internal learning resources, cross-training, and supporting career development to expand knowledge of core operational pillars, rating components, and financial analytics, ensuring alignment with planning unit growth and health metrics.*Partner with senior leadership, technology experts and approved vendors to deliver high performing tools with multiple capabilities needed for the teams to gain confidence, product knowledge, and technical ease to support aggressive growth goals, strategic priorities and roadmap acceleration across the planning unit.*Design and optimize strategic planning processes, ensuring scalability and efficiency of operational teams utilizing detailed data, strategic partnerships and technology. Show less