Sandro Cabello

Experience

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  YKK

  Jan 1993 - Jan 1997

  Technical Support Specialist
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  CNH

  Jan 1998 - Jan 1999

  Technical Support Specialist
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  Usimoldes Technomecanica

  Nov 2004 - Feb 2006

  Maintenance Coordinator
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  Comingersoll do Brasil

  Mar 2008 - Feb 2011

  Field Service Supervisor

  • Technicians and customers support in Doosan crawler and wheels excavator and wheel loaders; Bobcats mini-excavators and skid steer loaders; Ingersoll Rand compressors and light source; Boge compressors; Samsung Turbo Compressors all over the Brazilian territory;• Responsible for warranties and delivery reports of these equipments at the brands systems.

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  Doosan

  Apr 2011 - Feb 2015

  Product Support Technician

  • Daily service support to dealers and customers. • In cooperation with after marked team to monitor the service level of spare parts deliveries.• Monitoring the technical status of our products in each region.• Initiate the ICE (Initial Claim Eradication), and bulletin in collaboration with QA.• Provide service to our sales force, dealers and customers.• Continuous training of field personnel.• Produce technical documentation for retailers.

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  DEVELON Europe

  Mar 2015 - Jan 2021

  Product Support Manager - Wheel Loaders, Articulated Dump Trucks & Excavators

  * Product Support Manager managing a team of 3 service managers, responsible for the UK, Ireland, Nordic countries, Baltic countries and Poland, covering all range of heavy equipment (Wheel Loaders, Articulated Dump Trucks, Crawler & Wheeled Excavators);* Technical support - service, trouble shooting, warranty, parts & technical publications - in new products development projects;* Technical support for parts and warranty departments;* Administration of field modification programs to provide to customer safety and satisfaction (procedures, secure parts and application of the field modification);* Identification support and correction of technical product problems from the field feed-back and take necessary steps to isolate the root cause and provide technical solution (drive containment plan/corrective action);* Create and work in IAROD program for a regularly meetings with Global Support Teams from factories in South Korean and Norway;* Produce training material, organize and perform technical training for service managers. Show less

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  Villa Lótus Chalés de Charme

  Feb 2021 - Jul 2022

  Sócio proprietário
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  Atlas Copco

  Aug 2022 - now

  Sales And Service Agent