Alexander Stone

Experience

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  Salt - food - wine - coffee

  Feb 2007 - Nov 2012

  Supervisor
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  The Joynt

  Aug 2011 - Dec 2012

  Manager

  As a manager at the Joynt, my main role was running the day-to-day operations of the cafe, stock control of and ordering of all the venue's front of house items (beer to toothpicks), staffing and rostering. I was all responsible for hiring café staff and conducting their training.

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  Larder 2

  Feb 2013 - Dec 2015

  Manager

  As one of the managers at Tri Street Eatery, I was deeply involved with the day-to-day running of a small busy cafe. My duties ranged from customer interaction to stock control, ordering and cooking.

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  Eat,drink+beKerry

  May 2013 - Feb 2023

  Bar writer

  Freelanced as a food and travel writer attending and writing reviews for the Brisbane community. Built a strong network within the hospitality and media industry, staying on the pulse of new openings and word of mouth vocalization of emerging trends and brands.

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  Rush CBD

  Feb 2016 - Jan 2017

  Rush CBD Head Barista 2IC

  As head Barista I was responsible for setting up the café daily and maintained coffee standards throughout the day. I trained all new staff and delivered great customer service, ensuring high quality coffee was always served quickly and with a smile.

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  RMS QUT group

  Feb 2017 - Feb 2023

  Manager

  MANAGER – Restaurant Operations & Functions Approached by management from previous venue to oversee day-to-day operations of four cafes at QUT Gardens Point campus, managing up to 40 people, 30 catering jobs a week and general day-to-day restaurant service. Reporting to the CEO, manages multi-site budgets and forecasting, licensing compliance, rostering, high-end corporate function management and team development, ensuring the delivery of key results in line with the overall strategy.• Developed and executed operational plans and drove business improvements to achieve and exceed targets, increase sales and reduce costs.• Played a key role in new store development of two additional venues, ensuring they opened with 5-stars by Brisbane City Council on inspection.• Oversaw each sites’ budget and monthly P&L, regularly presenting financial data including current trends and shortfalls for each venue to company CEO and General Manager.• Managed end-to-end project delivery of corporate events for high-profile visitors, including catering to 100 delegates for 3 days amidst a city evacuation.• Elevated service delivery and continually improved quality and efficiency through creation and delivery of high-level training across all sites.• Achieved higher staff retention rates compared to hospitality average through dedication to professional development and encouraging two-way flow of ideas and information.• Balanced conflicting expectations of multiple owners through strong stakeholder engagement and negotiation.• Built and nurtured strong supplier relations as the first point of contact managing initial pricing, troubleshooting issues to negotiate stock delivery in make-or-break situations. Show less

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  University of Queensland Union | UQU

  Feb 2023 - now

  Area Hospitality and Entertainment Manager

  Provide leadership, direction, and support to UQU’s Business Trading division. Oversee all hospitality, food services and retail outlets to ensure they deliver high quality products, excellent customer service and operate in accordance with budgeted surpluses. Work with the Operations Management team to implement agreed strategies and manage outlets to ensure all negotiated key performance indicators are achieved.Some Key Result Areas:Develop and implement strategies to increase commercial outlet growth in conjunction with operations management team and outlet supervisors.Manage the inventory and review product ranges, outlet standards, service methods, marketing, and advertising programs in conjunction with outlet supervisors and the operations management team.Develop relevant KPIs for the outlet supervisors, in conjunction with the General Manager Operations.Identify operational training and development needs of staff and work with HR to arrange training and development activities.Conduct performance reviews for all supervisors and oversee the process for all outlet employees.Provide leadership and manage operations to achieve all key performance indicators within the balanced score card including sales, profitability, customer service, customer satisfaction, stock control, wastage, outlet presentationRepresent UQU in the buying committees of the Tertiary Access Group (TAG).Ensure all reporting, data collation and information required is provided in a timely, complete, and professional manner.Negotiate with suppliers of goods and services to ensure maximum use of financial resources.Ensure monthly stocktakes are completed accurately and reviewed prior to sign off.Develop and record all standard operating procedures in conjunction with the General Manager Operations. Show less