Michael Higgins

Experience

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  US Army

  Jan 2000 - Jan 2008

  Information Technology/ Telecommunications Specialist

  Full responsibility for providing technical assistance, training, and support for RF/automation equipment utilized by 400+ personnel; accountable for the tracking, storage, maintenance, and issue of 2,000+ component parts and top secret data and devices with an inventory value in excess of $1 million.Held active and reserve duty positions, serving as Signal Operations Sergeant during Operation Iraqi Freedom.Provided managerial leadership over an automation office comprised of eight technicians.Led and oversaw the installation of secured and unsecured AM/FM radio systems and data communications equipment to include long range antennas, PCs, servers, switches, routers, and all necessary wiring. Show less

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  Comcast

  Jan 2005 - Aug 2012

  Telecommunications Technician

  Coordinate and execute the installation, diagnosis, maintenance, and repair of digital communication equipment with direct responsibility for the support and performance of VoIP, HSD devises, RF cable plant, and residential technical issues and customer support functions.

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  Houston Veterans Network

  May 2010 - now

  Moderator

  After being honorably discharged from my service in the US Army, I started The Houston Veterans Network on LinkedIn.com. While every branch of service provides a degree of support, I decided to utilize my experience with computers to take it to the next level. I created a forum that would allow members to communicate and utilize the value of social networking in a professional and social manner. I wanted to provide a venue for my fellow service members to discuss a wide variety of topics ranging from career opportunities to life after service. Key Projects & Achievements:- As moderator, encourage communication amongst fellow group members to assist one another - Post news worthy articles and provide career guidance for those just re-entering civilian life - Provide resources / guidance for those seeking help from a fellow service member's perspective. Show less

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  CSI Software

  Jul 2012 - May 2013

  Software Support Specialist

  Provide personalized client support and technical issues resolution by telephone and email. Develop expert knowledge of in-house developed software and its use at client facilities. Troubleshoot database, test and verify reported problems; Devise solutions and workarounds, if possible. Meets with Support team to discuss support trends and devise new strategies on improving the support process. Attend training sessions on new products and provide input for development of user manuals for these products. Evaluate software releases and provide feedback to the Quality Assurance and Development teams. Produce and maintain diagrams and written instructions on the software including procedural documentation. Alternate managing the 24 Hour support line. Monitor user forums for accuracy and content. Document support cases with detail and accuracy. Show less

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  OneSource Building Technologies

  Jun 2013 - Mar 2017

  - Liaise with superior to make decisions for operational activities and set strategic goals- Plan and monitor the day-to-day running of business to ensure smooth progress- Supervise staff from different departments and provide constructive feedback- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements- Manage procurement processes and coordinate material and resources allocation- Oversee customer support processes and organize them to enhance customer satisfaction- Review financial information and adjust operational budgets to promote profitability- Revise and/or formulate policies and promote their implementation- Manage relationships/agreements with external partners/vendors- Evaluate overall performance by gathering, analyzing and interpreting data and metrics- Ensure that the company runs with legality and conformity to established regulations Show less Manages a project team consisting of Project Managers and Project Coordinators to execute IT/ Telecommunications projects effectively and efficiently. Duties:- Define scope, budget and schedule for projects. - Identify project risks and recommend appropriate resolutions. - Develop project budget in consideration with cost optimization and reduction goals. -Track, monitor and control expense based on budgetary guidelines. - Ensure project execution within defined budget and timelines. - Manage and lead scope changes. - Manage resource assignment, work allocation and software and hardware requirements for operations projects. - Conduct regular project status meetings with project team. - Address questions and concerns of project team, management and customers in professional and confident manner. - Provide project progress status, delays and issues to customers in timely manner. - Ensure that project deliverables meet customer expectations. - Provide support and guidance to project team as and when needed. - Develop and implement project management procedures and methodologies to achieve business goals. - Conduct performance review and provide performance feedback to staff. Show less Manage assigned telecommunication and IT related projects for Fortune 500 companies. Communicate with clients and business share holders as to the scope of work and the necessary requirements in terms of technical resources and hardware. Locate resources globally by utilizing existing partnerships and recruiting new partners to ensure the assignment in completed in a timely manner. Ensure the scope of work is followed as instructed and that issues are properly communicated and escalated for resolution to ensure complete customer satisfaction. Focus on the assignment’s critical importance, customer satisfaction, and profit and loss margins. Key Projects & Achievements:- Conduct site surveys in conjunction with network device installations. - Manage the implementation of fiber optic network enhancement for Fortune 100 companies- Communicate with Vendors, Partners, and Subcontractors to allocate the proper resources while managing P/L, time constraints, and customer satisfaction- Recruit the necessary resources with the proper skill set and requirements to perform the assigned scope of work. Show less

  • Director of Operations

    Oct 2016 - Mar 2017

  • Sr. IT Operations Manager

    Nov 2014 - Oct 2016

  • IT Project Manager

    Jun 2013 - Nov 2014
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  Vetcore Technology and Electrical Services

  Mar 2017 - now

  Founder /CEO

  Vetcore Technology LLC is a diverse, technology-based solutions provider, offering professional services in Telecommunications Infrastructure Design and Implementation, Structured/ Data Network Cabling, Outside Plant, Electrical and Project Management. Our headquarters is in Houston, TX; however, our reach is nationwide. Some of the specific services we provide are: Wireless Access Points InstallationNetworking Devices – Installation and provisioningStructured Cable InstallationCat5e, Cat6, Cat3 Twisted Pair Premise CableIndustrial Ethernet CopperMultimode and Singlemode indoor and outdoor armored/unarmored cableDemarcation point extensionsEMT (conduit) and Innerduct pathway installationProject ManagementElectrical installation maintenance and repair servicesUnderground/ Outside Plant Services Vetcore Technology has over 25 years of industry experience working with government agencies, large corporations and small – medium sized businesses. This experience has given us an advantage over the competition in that we understand how each entity functions and what the expectations are in servicing these clients. We have a proven track record of exemplary customer service, attention to detail, and a commitment to quality. Our goal is to provide superior service to our clients and partners utilizing cutting edge technology and industry best practices to achieve exceptional outcomes. Show less