Anjula Ranasinghe

Experience

• 

  Royce Tours and Travels

  Jan 2010 - Jan 2013

  Senior Travel Consultant

  • By being in charge of providing the chauffeurs with their daily routine, doing weekly vehicleinspections of the company’s vehicles and solving any problems the employees were facing Iwas able to gain exceptional communication and organizational skills along with highlycommended management skills.• Having to present daily reports to the Director regarding feedback from customers, the state ofthe vehicles owned by the company and the performance of the employees I was able to gainexcellent writing skills.• By processing transactions from customers in both foreign and local currencies I was able toimprove my numeracy skills to suit the workplace.• My ability to work towards the company’s goals gained me employee of the year (2013) and myaccomplishments in the workplace lead the management to promote me to a Supervisor. Show less

• 

  McDonald's

  Jun 2013 - Sept 2016

  Crew Trainer

  Providing customer service face-to-face and via drive through I was able to develop goodcommunication and listening skills and adjust to a fast-paced working environment.• As I was promoted to a crew trainer due to my performance and commitment to the workplace,I was able to develop skills in teaching and management by providing guidance to the newtrainees hired by McDonald’s.• By operating the cash registers, I was able to further improve my skills in numeracy.

• 

  Caltex Australia

  Oct 2016 - Jul 2020

  Customer Service Attendant

  • Providing continuous customer service and assisting the customers inside the store helpedimprove my communication and listening skills and having to interact with customers fromdiverse backgrounds I was able to raise my cultural awareness.• By resolving customer complaints satisfactorily and helping out the customers in all their queriesI was able to develop problem-solving skills. • Stocking store products, carrying out date checks on all the food products inside the store andbeing on top of all the emergency procedures helped me to develop responsibility in theworkplace.• Having to maintain calmness in the event of drive-offs while serving customers and workingproductively when working alone to reduce customer-waiting times I was able to develop skillsto effectively manage high-pressure situations. Show less

• 

  Goodwin Aged Care Services

  Jul 2018 - Oct 2018

  ICT Support Officer

  • By performing regular assembling’s and dissembling’s of computers and PC’s I was able to gainexperience and the skills needed to perform this job faster and efficiently.• By managing the Active Directory and help desk I was responsible for providing access passes and to ensure that the passeswere only limited to certain areas; this helped me gain experience on how to work according toan organization’s policies and adhere to their privacy and ethical legislations.• I was able to gain experience on installing software and hardware to PC’s and laptops,troubleshooting issues, virus/malware installations and preventions.• By developing certain applications, I was able to gain insight on how to develop and designsoftware to provide optimum user satisfaction.• Continuous interaction with the elderly residents at the Aged care helped me to expand mycommunication skills as I gained knowledge on how to interact with people from different agesand backgrounds.• By working with a very supportive and experienced team I was able to further improve myteamwork skills and thrive in a team environment. Show less

• 

  Civion Construction

  Jul 2020 - Oct 2021

  ICT Support Officer

  • By resolving ICT problems that arise within the company I was able to gain experience in identifying, analysing and implementing ICT solutions. • By creating and maintaining ICT related documentation I was able to gain more experience and improve my skills in Microsoft Office.• By completing all tasks to a high standard in the given time frame I was able to develop excellent organisational and time management skills. • By adhering to all legislative, site and company requirements and procedures I have demonstrated experience in following workplace protocols.• By navigating various tasks and working conditions in the construction industry I was able to develop my skills in communication, endurance, and technology. • By providing daily assistance to the warehouse work processes, I was able to gain a very thorough knowledge of the basics of building construction and products. • Overcoming challenges to ensure every site has their deliveries on time, I was able to gain the ability to work independently and develop my skills in problem-solving and decision-making. Show less

• 

  WYSCOM

  Oct 2021 - now

  Technical Support Officer

  • Expertly installing and configuring computer hardware, software, and printers to ensure seamless functionality.• Performing crucial administrative server functions such as backups, upgrades, recovery, and efficient management of disk space.• Taking charge of various tasks including repairs, upgrades, decommissioning, and comprehensive configuration of PC's.• Demonstrated expertise in configuring and managing Unifi networking equipment, including access points, switches, and controllers.• Employing Threatlocker and Watchguard Threat Detection to effectively secure and monitor endpoints, ensuring maximum protection.• Expertly configuring and maintaining firewall, VPN, routers, and switches to ensure network security and optimal performance.• Implementing necessary changes to network firewalls and switches to enhance network security and performance.• Experience in managing and troubleshooting 3CX phone systems, leveraging expertise in configuration, maintenance, and ensuring smooth communication operations.• Experience in utilizing Microsoft Intune for device management, actively learning and applying its features to support endpoint configuration and security measures.• Proven proficiency in implementing and managing Meraki Mobile Device Management (MDM) solutions, ensuring efficient device provisioning, security, and monitoring.• Efficiently implementing changes on Active Directory and Group Policy for effective management of users, printers, and computers.• Collaborating with external suppliers and clients to promptly resolve networking and software issues, as well as address requests from staff. Show less

• 

  Sparkklean

  Jan 2024 - now

  Director

  Welcome to Sparkklean, Canberra's trusted provider of professional office cleaning services. We specialize in transforming workplaces into pristine environments that foster productivity and well-being. Our comprehensive range of services includes daily office cleaning, carpet cleaning, window cleaning, restroom sanitization, and more. With a commitment to excellence and sustainability, we use eco-friendly products and adhere to the highest industry standards. Join numerous businesses in Canberra who rely on Sparkklean to maintain clean, healthy workspaces. Contact us today to discover how we can elevate your office cleaning experience. Show less