Kirk Dackow

Experience

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  MetLife

  Jan 1998 - Jan 2001

  Director Applications Development

  Managed staff of 50 development and client services professionals in three regional offices supporting MetLife’s $300 Million Group Universal Life (GUL), Group Variable Universal Life (GVUL) and Term life insurance products. Led the complex and politically charged integration of a recently acquired GVUL competitor streamlining IT staff and assimilating the corporate and portfolio data into MetLife’s core systems. Evaluated staff skill sets and collaborated with HR to identify and create new roles. Show less

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  Interactive Technologies (Subsidiary of Fiserv, Inc.)

  Jan 2001 - Jan 2008

  SVP Operations/Acting COO

  Second-in-command to the CEO through 6+ years of organizational growth (15 to 70+ professionals), increased annual revenues ($5 Million to $13 Million) and expanded market penetration (9 US installations to 70+ installations worldwide). Supported the CEO in the successful preparation, sale and assimilation of a privately held $13 Million business into a $4.5 Billion Fortune 500 company. Collaborated with CEO and CFO to establish policy, strategy and financial goals. Oversaw all areas of the company’s day-to-day operations. Accountable for managing revenue and expense targets.• Created and implemented operating procedures across the firm. Ensured strategic and tactical alignment of corporate objectives and timeframes to these procedures.• Led company effort to achieve ISO 9001:2000 Certification in 2006 and Re-Certification in 2007.• Improved Customer Feedback scores by 6% in one year despite a 15% reduction in Client Services staff.• Developed, implemented and enforced a professional services pipeline process, improving revenue forecast accuracy from 70% to over 95%.• Opened three regional offices in Columbus, Toronto and Sydney, Australia. Established company presence in these strategic locations, enabling 24/7 customer support and leading to nearly $2 Million in new sales. Show less

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  Atlas, LLC

  Jan 2009 - Dec 2017

  Vice President, Strategy and Product Planning

  Responsible for developing and managing Atlas’ product and services portfolio. Establish strategic vision for positioning of products, expansion of functionality and creation/acquisition of new products and services. Communicate the organization's product strategy to staff, partners, customers, and stakeholders. Establish the go to market strategy, product positioning, pricing, etc. Lead engagement management efforts and solution implementations for Atlas’ largest client. Led numerous key strategic initiatives, including:• Oversaw the development and ongoing operations of a Managed Services offering providing on-shore/off-site project management, business analysis and financial analysis services. This offering is currently being evaluated for use enterprise-wide at a Fortune 100 company. • Developed Program Health Check (based on PMI’s Program Management Book of Knowledge) to assess the quality of the program management practices at the program, portfolio and division level• Developed management consulting service to help clients establish organizational goals, strategies to achieve these goals, and metrics to assess the overall effectiveness of these strategies. Developed associated dashboards.• Oversaw the formulation and implementation of Program and Project Management Offices for a Fortune 100 Pharmaceutical company’s $600 million IT division. Show less

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  Celgene

  Dec 2017 - Apr 2020

  Director, IT PMO

  Direct management responsibility for the IT PMO team supporting the Business of IT and Mergers and Acquisitions. Works closely with the Business of IT leaders, architects and service owners to understand and drive key goals, strategies, initiatives and business priorities. Responsible for portfolio demand shaping and oversight of the execution and delivery of the Business of IT’s programs and projects.

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  CMK Select

  Apr 2020 - now

  Vice President, Consulting Delivery and Operations