Experience

• 

  Circuit city

  Jun 1998 - Feb 2003

  Managed the daily running for the computer department including hiring, employee development/training, sales management, product placement and display, interdepartmental coordination, and sales tracking with gap-to-goal management. Managed up to 21 sales representatives. Worked with customers to match the correct product with their needs. Kept up with new technologies to increase sales performance.

  • Sales Manager

    Jan 2001 - Feb 2003

  • Sales Counselor

    Jun 1998 - Dec 2001
• 

  Best buy

  Feb 2003 - Oct 2003

  Department manager

  Managed the daily running for the computer department including hiring, employee development/training, sales management, product placement and display, interdepartmental coordination, and sales tracking with gap-to-goal management. Managed up to 21 sales representatives.

• 

  Suntrust bank

  Oct 2003 - Dec 2005

  Branch manager

  Managed the daily running for the branch including hiring, employee development and training, business development (corporate and personal), business relationship management, product presentation, interdepartmental management, P&L, and sales tracking with gap-to-goal management.

• 

  Netbank

  Dec 2005 - Aug 2007

  New accounts and card services-supervisor

  Daily oversight of the automated new account application systems, new accounts and card service group. Application system processed over 8,000 applications a month. Managed the Visa chargeback/dispute group and Reg E procedures as it pertains to electronic fraud. Managed cross-functional project teams between IT, bank operations, marketing and customer care.

• 

  Equifax, inc.

  Aug 2007 - Feb 2011

  Process improvement consultant/project manager

  Used Lean Six Sigma methodology to address multiple process inefficiencies within Equifax TAS business unit.

• 

  Transunion

  Jan 2011 - Jul 2012

  Sr. technical project manager

  Program Management and Business Analyst for custom SaaS implementation projects for TransUnion’s decisioning group. Responsible for stage gates, client engagement, team commitments, and overall project success.

• 

  Community & southern bank

  Jun 2012 - Nov 2015

  Sr. project manager

  PM for bank operations and IT projects at a bank that grew from $2.1 billion to $4+ billion in assets with 40+ locations in only 3 years. Ran multiple projects simultaneously including branch buildouts, openings/closings, core system upgrades, bank operations improvements, vendor management and contract negotiations with numerous bank vendors, and FDIC asset handover. Conducted process improvement initiatives to reduce costs.

• 

  Fiserv

  Nov 2015 - Jul 2021

  Managed initiatives to reduce cycle times and increase overall quality. Conducted process mapping/value streaming of multiple processes to identify waste and identify bottlenecks. Area of oversight included everything from new customer intake to audit/security findings. Led the implementation of Agile practices across Fiserv’s Biller business unit. Reduced the product delivery time from a few months to a 6-week cycle.

  • Director, Program Management

    May 2018 - Jul 2021

  • Agile Coach / Sr. Process Engineer

    Nov 2015 - May 2018
• 

  Corpay one

  Jul 2021 - now

  Vp - agile pmo