Sherol Fernandes

Experience

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  DELL

  Jun 2004 - Jul 2005

  Senior IT Analyst

  Responsible for:• Providing global accounts with technical solutions and maintain corporate client accounts.• Troubleshooting Dell Hardware and other network related issues • Managing customer expectations and ensuring all operational requirements are promptly met • Working together with a team strength of fifteen to meet a common goal• Working with team leaders to improve metrics and strategize improvement plans • Designing training modules and content writing

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  IBM

  Jul 2005 - Dec 2007

  Senior IT Trainer and Quality Manager

  Responsible for:• Managing the transition of existing global accounts from Canada to IBM India ensuring smooth execution of processes throughout the migration.• Developing and implementing robust recruitment procedures • Preparing induction programs for new hires • Organizing and conducting training programs for new hires • Organizing business communication training for IBM new recruits. • Providing Soft Skill and behavioral training for new recruits. • Organizing team activities and stress liberation action.• Establishing preform quality review and team improvement strategies • Organizing team building activities • Troubleshooting various applications used by different commercial accounts. • Consistently engaging with senior management to ensure smooth execution of solutions. • Analyzing and performing quality reviews to develop team improvement strategies. • Developing and strategizing projects to help out with cost cutting. Show less

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  GAC Corporate Academy, GAC Headquarters Dubai

  Jan 2008 - now

  Business Manager

  Manage the Corporate Academy in its entirety, from strategy to deployment to evaluation and implementation.

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  GAC Corporate Academy (GCA), Gulf Agency Company (GAC) Ltd.

  Jan 2008 - now

  Business Manager

  Strategic Development and ImplementationLead the conceptualization and execution of the Corporate Academy’s annual strategy, ensuring alignment with the overarching objectives of the GAC Group. Collaborate with senior management to understand the Group's strategic goals across various business functions and manage the design and development of courses accordingly.Operational Efficiency and Stakeholder ManagementCreate and manage a budget that enables the academy to function semi-autonomously, ensuring efficient operations. Oversee the academy’s operational capabilities and ensure all yearly targets, including financial metrics, are met. Engage with subject matter experts (SMEs) and relevant stakeholders to drive course development. Maintain the academy's predefined standards for course design and development across all offerings.Financial ManagementDevelop, measure, and manage a strategic annual budget that aligns with headquarters' financial requirements. Conduct quarterly and monthly reviews of supplier invoices to ensure budgetary compliance and provide quarterly financial reports on the academy's financial status.Compliance and Quality AssuranceOversee and manage the ISO Certification process, audit internal operations and document changes to maintain compliance and uphold quality standards. Direct the creation of new processes as required.Client-Centric OperationsDeploy the academy’s operational capabilities to meet client needs and align with the annual Learning and Development forecast. Oversee the annual Employee Engagement Survey to promote a culture of continuous improvement and engagement.This profile underscores our commitment to delivering high-quality corporate training and development, aligned with GAC Group objectives and fostering a culture of growth and excellence. Show less