Shiva Chadha

Experience

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  Siddhivinayak Enterprises

  Jan 2007 - Jan 2011

  MANAGER_OPERATIONS

  HANDLING TEAM OF 55 ENGINEERS OF UP WEST & NCR WITH TEAM OF 8 SUPERVISORS FOR SPACEMAKER (AC) SERVICING

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  Hitachi Home & Life Solutions (I) Ltd.

  Oct 2011 - Jan 2014

  MANAGER

  Service Delivery operations of Telecom Shelter Air-Conditioning in Delhi, NCR and UP-WEST. Monitoring and control of response time of complaints and adherence to preventive maintenance schedule.Building better Customer Relations with major clients and thereby improving the overall Customer Satisfaction Index for the company.Dealing and handling around 10 supervisors & 42 engineers.Responsible for motivational and safety Training to OME technicians.Manage professionals engaged in service functions, providing technical guidance to the team & providing them various accolades to motivate them regularly. Show less

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  Shivam Infocom Pvt Ltd

  Feb 2014 - Apr 2017

  Ime Manager

  Service Delivery operations of Telecom Shelter Air-Conditioning in Delhi, NCR.Manage professionals engaged in service functions, providing technical guidance to the team & providing them various accolades to motivate them regularly.Responsible for Ime project (Ac Department), responsible to handle Ac Ime project.Service Delivery maintenance of Telecom Shelter Air-conditioning in Delhi- NCR.

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  Shivam Infocom Pvt Ltd

  Jan 2021 - Dec 2022

  Facilities Manager