Experience

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  Isd - information systems development partnership

  Jul 1994 - Jan 1996

  Information system manager, cable solutions

  Spearheaded multiple business-critical IT operations, including systems design, development, quality assurance, third-party integrations, and deployment. Information Systems Development Partnership (ISD) was a provider of billing and customer management systems to the cable television industry. ISD's systems supported some of the nation's largest cable systems, including systems operated by Comcast, Cox, Time Warner, and Western Communications. It also supported many regional cable providers throughout North America and in Europe. ISD was acquired by Cincinnati Bell Information Systems (CBIS), a Cincinnati Bell company that provided and managed customer care and billing solutions for telecommunications companies. It was the world's leading provider of such solutions to cellular and other wireless communications companies. Through spin-off and initial public offering, CBIS became Convergys Corporation. Show less

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  Convergys

  Jan 1996 - May 2012

  Delivered executive leadership to teams responsible for multiple IT operations, including solution requirements, product evaluation, and configuration of Convergys’ ICOMS, NIM, and TRB solutions. Maximized operational technical capabilities and profitability. Tracked performance metrics for all major IT projects to ensure adherence to deadlines and operating budgets.Convergys Corporation's Information Management (IM) business (recognized for its industry-leading record of delivering Business Support Systems (BSS) transformations to communications service providers around the world) was acquired by NEC Corporation and integrated into NetCracker Technology Corporation, a subsidiary of NEC. Show less

  • Director, Cable Solution Development and Support

    Jan 2000 - May 2012

  • SENIOR MANAGER OF BROADBAND SOLUTION DEVELOPMENT

    Jan 1996 - Jan 2000
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  Netcracker technology

  May 2012 - Dec 2020

  Provide overall strategic leadership, vision, and execution to global CableMaster and Renaissance delivery teams across Germany, India, United Kingdom, Russia, and the United States. Design internal processes to ensure the quality of services provided meet customer requirements or exceeds established industry standards while driving for increased operational efficiencies. Formed trusted partner relationships between the teams at Netcracker and Unitymedia. Redefined Unitymedia’s internal IT processes and vendor competencies.Netcracker, a wholly owned subsidiary of NEC Corporation, offers mission-critical digital transformation solutions to service providers around the globe. Netcracker's comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 25 years, Netcracker's unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers. Show less

  • Director, Solution Development and Support

    Jul 2013 - Dec 2020

  • Director, Solution Development and Support

    May 2012 - Jul 2013
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  Broadband solutions and support, llc

  Apr 2021 - Feb 2024

  Principal

  Founder and Principal of Broadband Solutions and Support, LLC.

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  Daugherty business solutions

  May 2021 - Nov 2023

  Principal consultant - solutions architecture and engineering
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  Cox communications

  Nov 2023 - now

  Architecture and analysis