Bina Andhika

Experience

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  Uber

  Jun 2015 - Aug 2015

  Operation Intern
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  Garuda Indonesia

  Sept 2016 - Dec 2021

  Safety and Quality Analyst

  - Conducted flight data analysis for 100% of Garuda Indonesia flights.- Reviewed trend analytics and interpreted data to routinely detect and act on the potential anomalies or safety deficiency.- Ensured Garuda Indonesia operations complied and conformed with regulators' law through routine external audits.- Performed safety and quality audits for branch offices/stations to ensure their level of safety and compliance are at an acceptable level (audited Cengkareng, Aceh, Surabaya, Ambon, Amsterdam).- Analyzed and assessing the impact of findings and make recommendations based on forward-looking operating environment.- Conducted a safety investigation when an incident/accident occurs to find the root cause and create a proper corrective action plan.- Provided Safety Management System training for pilots, cabin crews, and ground handling personnel. Show less

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  DHL Express

  Dec 2021 - Jul 2022

  Service Quality Analyst

  - Monitored global delivery time performance and comparing the actual against the target, evaluate, and analyze the failure.- Initiated coordination and cooperation with commercial, operation, branch office, and customer service team in order to control and monitor each line activities to achieve target.- Ensured customer interfaces have sufficient information to pro-actively inform key customers in the event DHL is unable to meet the service requirements.- Managed the operation service quality function to prevent and reduce shipments damage & loss. Show less

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  ASTRO

  Jul 2022 - now

  Operations Technical Audit

  - Ensuring that all operational personnel in 30 Hubs and 3 Warehouses adhere to SOP and WI.- Providing regular essential audit reports to top management to find insights for future improvements.- Evaluating the efficiency of operations, warehouses, and hubs- Developing SOP, WI and other Guidelines to increase overall operations performance.- Working closely with team members from other departments (such as human resources, supply chain, product team, etc.) to ensure the success of the project. Show less