Experience

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  Comatrol systems

  Nov 2002 - Jun 2003

  Maintenance engineer

  • Responsible of maintaining fire alarm, extinguishing, and security systems of most of Comatrol clients.• Managed the execution of some small and medium scale projects.

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  Nile telecom

  Jun 2003 - Mar 2004

  System analyst / developer

  • Effectively contributed in building and automating the local analysis and decision support tools.• Responsible of developing the payphones network KPIs and some other resources and traffic reports.

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  Quicktel

  Mar 2004 - Apr 2008

  - Accountable of various software projects; Telecom Outdoor Cabinet, IP DSLAM management software, and Access Network management software.- Led a small team throughout the overall software development life cycle and performing most of project management responsibilities.- Effectively contributed as Project Planning and Risk Management processes’ owner in the process improvement project of the R&D department according to the CMMI 1.2 process model.

  • Software Team Leader

    Apr 2006 - Apr 2008

  • Senior Software Engineer

    Mar 2004 - Mar 2006
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  International turnkey systems - its

  May 2008 - Nov 2011

  Project manager

  - Successfully fulfilled clients’ needs by delivering new functionalities and features through service delivery group to MEA clients; Zain Kuwait, Zain Lebanon, MTN Cyprus, MTN Ghana, Zantel, Etisalat Nigeria.- Appointed as the project management process owner.

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  Huawei

  Dec 2011 - Nov 2014

  Senior project manager

  - Awarded the Golden Medal for leading the best project in MEA region.- Member of a regional committee to approve the plans and budgets of new projects.- Successful delivery of strategic implementation projects of BSS and BI systems and applications. Clients' list includes Zain KSA, Airtel Nigeria, Zain Bahrain, and Orascom Telecom Algeria.- Applied End-to-End management across the entire telecom implementation projects’ life cycle starting from scoping with different customer stakeholders (IT, Commercial, Finance…), planning, budgeting, controlling stakeholders, managing project execution, integration and interoperability testing, planning, and executing UAT with, getting customer acceptance, parallel run, and go-live, till handover to operation teams and getting final acceptance / sign-off.- Actively supported Project Management methodology in ME region through a volunteering in series of cross-department activities starting from process definition, implementation monitoring and tools automation. Show less

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  Itworx

  Dec 2014 - now

  - Leading one of the mega accounts, getting 25% of ITWorx annual revenue, with accountability of the account’s financial performance.- Managing multiple distributed teams with (120+ team members.) - Managed to overachieve the revenue target by 20% and profitability target by 14% in 2020.- Headed the delivery of a strategic mega Digital Transformation project with Abu Dhabi Government. - Co-led ITWorx business in Saudi Arabia, acting as the Country Manager with the prime accountability of ITWorx services delivery.- Achieved the highest market share for OnTrack (a product of ITWorx) by successful launch in 7 government entities in Saudi Arabia.- Led the product development and support of OnTrack.- Led multiple distributed teams (50+ team members.) - End-to-end responsibility of delivering large scale projects.- Delivered the strategic project of “BSS Testing and UAT” as part of Bakcell’s BSS Transformation Program.

  • Service Delivery Director

    Jan 2018 - now

  • Service Delivery Manager

    Oct 2015 - Dec 2017

  • Senior Project Manager

    Dec 2014 - Sept 2015