Experience

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  Kosmas

  Jun 2001 - Sept 2002

  Translator and interpreter
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  Red cross spain

  Sept 2002 - May 2003

  Spanish teacher and translator
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  Grand circle corporation

  Jul 2003 - Oct 2006

  Port lecturer
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  Laba, export-import company, belgrade

  May 2004 - Jun 2006

  Personal assistant and manager of export-import programs
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  Balkanik, travel agency, valjevo, serbia

  Mar 2006 - Jul 2007

  Tour guide
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  Royal caribbean group

  Mar 2008 - now

  directs and leads shipboard revenue operations and initiatives; oversees all revenue streams onboard the ships;analyses financial data, develops tactical plans, cross-marketing and sales strategies; implements strategies that help increase onboard spent across all onboard revenue departments; ensures guest satisfaction while maximizing the revenue opportunities; oversees the operation of various revenue departments onboard: shore excursions, casino, salon and spa, future cruise sales, shops onboard, internet, photo, art, port and shopping; oversees revenue generation of beverage and speciality restaurants operations and other revenue streams onboard. Show less A highly efficient Shore Excursions Manager with extensive experience in managing tour operation. Skilled and disciplined professional with exemplary customer care skills, a personable and flexible approach and a proactive attitude to all tasks undertaken; shows advanced communication and interpersonal skills and a true commitment to maximizing company profitability through the provision of excellent customer experience; Able to quickly discover new product opportunities and areas for improvement towards the guests’ satisfaction in terms of new tours or alternation in the current ones and deliver timely, cost-effective solutions. Can relate effectively with people at all levels and have proven experience, skills as a team leader, team player and developing team members. Comfortable working in a fast paced and dynamic environment and possessing a proven ability to ensure that product is delivered to the guests’ satisfaction and company’s revenue benefit. Highly skillful to work in an international environment as have fluency language skills in the core international languages and being familiar with needs and preferences of the different guest/crew nationalities. Successful in setting up operations in new itineraries, excel in problem resolving and crisis management. AREAS OF EXPERTISEManagement of tour operationEffective presentations on the ports and destination. Extensive knowledge of marketing opportunitiesExtensive experience in diverse global itineraries and ports of call knowledge Building high performing teams focused on knowledge and service excellenceProblem resolution management and research for the root cause of the issuesAdvance strategic planning and reducing elements that affect guests’ satisfaction Constantly looking for operational areas improvement Effective interpersonal relationships with guests and employees and leadership skills Show less

  • Sr Fleet Marketing and Revenue Manager

    May 2022 - now

  • Marketing and Revenue Manager

    Mar 2017 - Jul 2022

  • Shore Excursions Manager

    Sept 2009 - Mar 2017

  • Assistant Shore Excursions Manager

    Mar 2008 - Sept 2009