Experience

• 

  Noblesville schools

  Jun 2016 - Jun 2023

  Band/percussion director and music teacher

  Responsibilities: I managed and produced musical arrangements for concert bands, jazz bands, pep bands, marching bands, and percussion. I conducted interviews and enlisted talented musicians for musical department and band initiatives. I utilized essential and progressive knowledge of wind and percussion pedagogy with learners. I oversaw extensive administrative duties, including budget allocation, data analysis, and recordkeeping. I directed complex team and technical situations using astute problem-solving expertise. I established constant dialogue with interdepartmental groups.Key Achievements: • Advanced Winter Percussion to superior division in 2016 and recognized as an IPA state finalist for three successive years.• Procured ISSMA Gold "with Distinction" accolades through concert and jazz band participation. Prior experience as: Choir Director and Pit Technician, North Putnam Community Schools – Roachdale, IN (2015 – 2016) Choir/Assistant Band Director and Music Teacher, North Harrison Community School – Ramsey, IN (2013 – 2015) Show less

• 

  Texas a&m international university

  Jan 2023 - Jun 2023

  Cyber security bootcamp student

  Key Highlights: • Secured proficiency in CompTIA A+, CompTIA Network+, Security+, CySA+, and EC-Council Certified Ethical Hacking certification materials through both Windows and Linux Operating Systems, followed by fundamental Python coding knowledge. Enhanced abilities in IT sector to offer cybersecurity, info security, networks, IT help desk, and system support and examination.• Executed three projects aimed at establishing a virtual network using Linux, implementing vulnerability scans, exploiting system weaknesses, and boosting security by hardening systems and addressing detected vulnerabilities. • Nurtured and utilized practical expertise in varied cybersecurity methods and resources to reduce digital incursions and assess dangers and weaknesses.• Attained around 180 virtual and practical labs for designated program.• Created a fundamental port scanning application using Python. Show less

• 

  Ia

  Jul 2023 - May 2024

  Help desk technician, tier 1

  Responsibilities: I oversee and respond to incoming Salesforce case requests about part orders, quotes, returns/repairs, and consumables from designated queues. I supervise up to 150 Salesforce cases at differing progress stages. I conduct inspections and communicate results to troubleshoot part requirements. I foster close collaboration with colleagues to discover and deliver problem-solving strategies for clients. I provide requisite order forms, transport labels, and PDFs for cases.Key Achievements: • Secured consistent recognition from customers, peers, and top management for demonstrating outstanding customer service abilities and reliability in supervising cases.• Introduced a new Request Management queue within the Help Desk, rapidly emerging as an expert through acquired insights.• Recognized mentorship acumen among the Request Management squad by facilitating training for upcoming team members. Show less

• 

  Emmis corporation

  May 2024 - now

  It analyst