Experience

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  Usaa

  Feb 1998 - Feb 2020

  Senior accounts payable & receivable

  • Delivered first level problem resolution to management and staff before escalating to Technical representatives• Provided expertise and knowledge, increased reliability of data, decreased errors and served as resource one escalated issues of a complex nature.• Developed queries and generated reports for upper management which summarized multiple information including expenses, vendor spend, and forecasts.• Developed & maintained strong vendor relationships, contracts & negotiated payment terms• Managed a demanding workload in response to both internal and external customers in person, by phone and emails to resolve issues efficiently and professionally• Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example Show less

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  Leader quest inc.

  Oct 2020 - now

  Computer user support specialist – training internship

  • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues• Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts • Identified potential problems and opportunities, perceived the impact and the implications of decisions on other components of the organization Show less