Experience

• 

  Office depot

  Aug 2008 - Feb 2009

  Tech sales associate

  Sales Floor Associate, Tech Depot Technician, work on customers new and existing PC’s

• 

  Staples

  Mar 2009 - Aug 2011

  Easy resident tech

  Lead Computer technician, scheduling appointments for customers, completing all tech work in the store, Managing paperwork and work order contracts.

• 

  Verizon

  Aug 2011 - now

  I provide support for Verizon's flagship 5G network by focusing on proactive detection and resolution of customer troubles. In addition, through partnership with multiple cross-functional teams, I look for process and efficiency improvements and drive automation efforts to streamline our customer and network support processes. I provide support for Verizon's flagship 5G network by focusing on proactive detection and resolution of customer troubles. I have an expert level understanding of network tools, and processes, driving 5G network issues to resolution. I participating in multi-functional projects and working in a collaborative environment with other passionate, highly-skilled team members to provide the best customer experience possible. The NRB is responsible for the analysis, resolution, and follow up of customer impacting events within the Verizon Wireless network. This position requires a comprehensive understanding of the architecture and overall system functionality including both voice and data networks. The NRB is responsible for the analysis, resolution, and follow up of customer impacting events within the Verizon Wireless network. This position requires a comprehensive understanding of the architecture and overall system functionality including both voice and data networks. Troubleshoot trouble tickets escalated by customer care for issues such as signal, noise, and device issues.

  • Senior Engineer Spec - Network Operations

    Nov 2022 - now

  • Engineer III Network Assurance

    Oct 2020 - Nov 2022

  • Engineer II - Network Engineering & Operations

    Mar 2014 - Oct 2020

  • Associate Technician - Network Repair Bureau

    Jan 2012 - Mar 2014

  • Contract Technician - Network Repair Bureau

    Aug 2011 - Jan 2012