Experience

• 

  Infinity broadcasting

  Jan 1998 - Jan 1999

  On-air personality

  Featured segment "Jim the Helpdesk Guy". Educated advice about trouble with your personal computer 'PC Talk' WXYT AM1270 Mike Wendland host

• 

  Bosch north america

  Sept 1999 - Apr 2013

  It project manager

  I successfully managed IT projects at Bosch North America, overseeing technology evaluations, solution architecture, and network problem resolutions. I installed and configured hardware components, including Juniper firewalls and Netscreen Security Manager, to optimize network performance and manageability. Additionally, I led the technical team during a critical M&A transition, implementing security measures and recommending system enhancements to protect networks and improve efficiency.KEY PROJECTS• eTECH - Lead Architect for a managed LAN/WAN solution located in every Honda / Acura Dealerships in Canada. Deployed and managed 1250 WiFi Access Points, 300 Servers, 300 centrally managed VPN firewalls.• Device Availability Monitoring Solution - Installed and configured PRTG to monitor all servers, wireless access points, and VPN firewalls across 250+ business units Show less

• 

  The auto club group

  Apr 2013 - Jan 2019

  It architect

  In my role as an IT Architect at The Auto Club Group, I spearheaded collaborative projects with contractors and subcontractors to ensure project accuracy and completion within budget constraints. Additionally, I managed multiple projects simultaneously, meeting all deadlines and ensuring compliance with regulations. I also took on a leadership role in a new VDI team, initiating and implementing projects that significantly reduced TCP, ITSM tickets, and MTTR.KEY PROJECTS• SSO Access Portal - Implement a secure remote access solution that leveraged Duo MFA, Citrix Netscaler and Storefront to provide RBAC to resources for employees and vendors. Increased security and availability and was the introduction to fully remote worker solution. (Pre-COVID). (no previous solution (pre-COVID))• P2V 3000 desktops in a managed VDI solution - Repurposed all desktops as thin client devices using IGEL UDC. Used single desktop image for Citrix PVS Non-Persistent environment. Improved MTTR by 300%• APM Data Collection - Configured Gigamon (Network Visibility Fabric) solution to capture and forward network performance data to several DynaTrace APM and SysTrack servers. Increased network and application visibility by 70%• DEX / APM Solution - Monitor User Experience for internal and remote employees. Used Citrix Director, SysTrack to provide visibility needed to resolve UX problems. Used DynaTrace for availability and performance data for internal applications. Show less

• 

  Lakeside software

  Mar 2019 - Aug 2024

  Pre post sales engineer

  In my role as a Pre Post Sales Engineer at Lakeside Software, I collaborated with sales teams to develop revenue-increasing strategies and provided technical advice during negotiations. I maintained up-to-date knowledge about industry trends and modified product configurations to meet customer needs, resulting in successful outcomes.Led DEX readiness discussions with prospective customers, identified gaps in systems, and proposed innovative solutions for successful implementation. Facilitated training sessions on advanced product usage, developed technical architecture blueprints, and provided support throughout the product development lifecycle.• Managed simultaneous POC environments• Configured RBAC and SSO for SysTrack Cloud solution• Created PowerBI template for customers wanting external reporting capability• Partnered with Product UI redesign team• Liaison between customer (SysTrack end users) and Product Engineering team for feature request and enhancement opportunity Show less