Experience

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  Pizzas piccolo

  Jul 2017 - Sept 2019

  Customer service representative

  • Resolved client difficulties to facilitate mutually advantageous solutions and encourage continued cooperation.• Supported the investigation and resolution of customer and service complaints with friendliness and expertise.• Engaged in consultative selling, cross-selling, and upselling in order to match client demands with business offerings.• Participated in interactive training programs to increase product and policy understanding.

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  Amp chocolate

  Sept 2019 - Apr 2022

  Production manager

  • Created and implemented effective solutions to increase restaurant performance, expedite food preparation, and eliminate waste.• Initiated routine maintenance and repair procedures to keep the restaurant and its equipment in excellent condition.• Monitored employee performance, enforcing compliance with policies, procedures, regulations, health codes, license requirements, and the highest service standards.• Effective scheduled and assignment of the allocated team according to operational and restaurant demands.• Interacted in depth with customers, promoting deals and sharing information about major product offerings. Show less

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  Opticall bpo

  Apr 2022 - Sept 2022

  Customer service representative

  • Provided key customer service to the optician's internal and external clients.• Maintained customer satisfaction via forward-thinking methods centered on answering consumer requirements and resolving issues.• Collected and analyzed client data to create product and service reports.• Resolved product or service complaints by elucidating consumer difficulties and identifying the main cause of problems.

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  Concentrix

  Sept 2022 - Mar 2023

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.• Keep records of customer interactions, process customer accounts and file documents following the communication procedures, guidelines and policies.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and provide a follow up to ensure proper resolution.• Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Show less

  • Quality Analyst

    Feb 2023 - Mar 2023

  • Customer Care Advocate

    Sept 2022 - Feb 2023
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  Nearsol

  Mar 2023 - now

  Talent acquisition specialist

  • Received and managed the assigned requirements.• Evaluated the profile of the candidates through tests and individual or group interviews based on the job descriptions.• Guided the Assessment Centers with the operations and/or areas for evaluating the competencies of the candidates.• Made the decision of the selected candidates together with the operation or area who required the positions.• Scheduled and followed up the documentation process and admission medical exams.