Jack Vincent B.

Experience

• 

  Capital One

  Apr 2013 - Jan 2014

  Fraud Specialist

  - Provides first level Fraud Account Support- Inbound and Outbound Customer Service- Analyzing fraud transactions and Creating reports for card replacement

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  Microsoft

  Feb 2014 - Jul 2014

  Technical Support Engineer

  - Provides first level technical assistance- Troubleshoot issues related to Windows Operating Systems, Office Suites, Applications and Devices

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  Atos

  Oct 2014 - Apr 2015

  IT Solutions Specialist

  - Provides 1st Level Support for Employees regarding various issues on their computers.- Perform Advance troubleshooting steps to resolve software related issues- Ticket creation / Categorization / Prioritization - Troubleshoot Issues from software to hardware related issues- Ensures that users are well aware of the troubleshooting and what causes the issue- Incident resolution and recovery- Receives Overflow of calls coming from different regions and provide same level of support for them- Responsible for Escalating Major Incident issues that affects Multiple Users on different Countries. Show less

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  Cognizant

  Jul 2015 - Sept 2017

  System Engineer

  - Provides 1st Level Technical assistance- Ticket creation / Categorization / Prioritization - Ticket escalation to respective Support Group- Incident resolution and recovery- Troubleshoot issues related to Desktop, RDP/VPN, Business Applications and IP phones- Setup and Troubleshoot Microsoft Office Communicator (Skype for Business, Lync, Cucilync)- Provides access to Business Partners machines in using Active Directory and Radia.- Coordinates directly to software owner/vendor/technical contact for errors encountered and recommended resolution to fix the issue.- Finding troubleshooting steps that are not provided by the company’s current Knowledge Database- Sharing updates to Knowledge database authors to create new or update existing troubleshooting instructions.- Provide ongoing engineering support for mobility platforms including, iPhone, Android, ActiveSync environments and future version upgrades.- Perform Virus removal tasks for computer that has been infected by virus and malwares.- Perform Diagnostics to isolate hardware related issues, and create replacement order on what needs to be replaced in user’s machines- Responsible for Escalating Major Incident issues that affects Multiple Users on different Countries- Responsible in sending day to day reports to our clients overseas- Assigned POC for the current Group assignment incase Supervisors are not around. Show less

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  Cardinal Health

  Oct 2017 - now

  Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.Contribute to the development of policies and procedures.Works on complex projects of large scopeDevelops technical solutions to a wide range of difficult problems.Solutions are innovative and consistent with organization objectives.Completes work; independently receives general guidance on new projects.Work reviewed for purpose of meeting objectives.May act as a mentor to less experienced colleagues.Apple MacOS and iOS Support: Providing expert troubleshooting and support for Apple MacOS and iOS systems, ensuring smooth operation.Python Scripting: Leveraging Python scripting skills to streamline processes and enhance system efficiency.JAMF Deployment and Patch Management: Taking charge of deploying JAMF software and ensuring timely patch management for optimal device performance.Apple & Mac: Supporting Apple iOS & Mac environments, including hardware platforms like laptops and tablets.Corporate Mac Environment Management: Overseeing corporate Mac environments to maintain performance and security standards.Raspberry Pi: Utilizing experience with Raspberry Pi hardware platforms and managing distributed environments for various use cases.Microsoft 365 Support: Providing support for desktop applications within the Microsoft 365 ecosystem, including managing groups and profiles within Intune for efficient MDM enrollment. Show less

  • Engineer, Application Development and Maintenance

    Apr 2024 - now

  • Sr. Analyst, Infrastructure App / Web Development

    Mar 2021 - Apr 2024

  • Analyst, Infrastructure App / Web Development

    Jan 2019 - Mar 2021

  • IT Client Care Specialist

    Oct 2017 - Jan 2019