Preet Singh

Experience

• 

  Accuray

  Jan 2013 - Jan 2020

  - Worked with: engineering to provide feedback on product issues, QA to establish testing criteria, manufacturing for system and spares fulfillment, sales ops for system configurations, regulatory for recall implementation and reporting.-Supported Field Service Engineers for requests/questions/issues/updates/upgrades/installations, remotely or on-site, to ensure customer satisfaction. -Responsible for initial response and follow-up of customer issues by effectively focusing resources to quickly resolve problems and escalated any unresolved issues to ensure customer satisfaction. Afișează mai puține -Assisted AMS Installations Manager in the management of Team resources including helping to set performance goals, administering performance reviews, and daily supervision of work activities, including scheduling and time management.-Led the scheduling and follow up of all Installations and Upgrades for AMS region. Working closely with Technical Support group, Project Management group, Field Teams and Global Installation teams to develop and streamline processes to smoothen installation and upgrades activities.-Led an installation team of 5 installers, technicians, and riggers to move, install, calibrate, and validate the CyberKnife radiation surgery system.-Reported bugs, quality issues, and field failures back to engineering for system improvements and enhancement requests Afișează mai puține

  • Senior Tech Support Engineer

    Feb 2018 - Jan 2020

  • Lead Systems Engineer

    Sept 2014 - Feb 2018

  • Systems Installation Engineer

    Jan 2013 - Sept 2014
• 

  RefleXion Medical

  Jan 2020 - now

  Recruit, hire, and manage the development of installation personnel necessary to meet the company’s commercial ramp schedule.Oversee all hardware installation activities in an efficient and effective manner and continuously improve the installation process to optimize for quality, schedule, and cost.Coordinate with customer stakeholders such as project managers, construction contractors, physicists, etc., as well as RefleXion resources to provide a seamless installation experience.Ensure customer satisfaction through proactive and responsive communication and actions.Develop and maintain installation manual(s) and Customer Acceptance Test procedures.Identify and trend issues during installation and work with the appropriate RefleXion functional organizations to resolve.Provide feedback to Engineering for installation-related product improvements. Afișează mai puține As the installation manager at RefleXion, I am responsible for overseeing the installation of our company's innovative radiation therapy technology at customer sites. I serve as a hands-on technical leader, developing and managing the processes and teams needed to successfully complete installations. In this role, I interact with various customer stakeholders and RefleXion resources to ensure that installations are completed smoothly and efficiently.In addition to managing the installation team, I am responsible for setting performance goals, conducting performance reviews, and providing daily supervision and support to team members. I also played a key role in developing and streamlining processes for scheduling and managing installations and upgrades, working closely with technical support, project management, manufacturing and R&D.As a member of the installation team, I have led teams of up to five installers, technicians, and riggers in moving, installing, calibrating, and validating the system. I have also contributed to the development of documentation, including install manuals and acceptance testing procedures, to ensure the quality of our products. In addition, I have written NCR's and ECR's to report any bugs, quality issues, or field failures back to engineering for system improvements and enhancement requests. Afișează mai puține

  • Senior Manager, Installations

    Mar 2023 - now

  • Manager, Installations

    Feb 2022 - Mar 2023

  • Sr. Installation Engineer

    Jan 2020 - Feb 2022