Asha Saidi, CSM, MHA

Experience

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  Petco

  Sept 2015 - Apr 2017

  Scrum Master

  • As A scrum Master for this project, I worked in partnership with the Scrum teams on user stories mapping, sizing and acceptance criteria definition and led pre-refinement ceremonies to support the Product Owner in prioritization.• Leveraged the usage of the versionOne tool and maintained it to reflect current progress and facilitate tracking and improve lean and agile practices at enterprise level for synchronization, alignment, and flow.• 2 co-located teams in designing, testing, and integrating using taskforce panel, the Salesforce/CRM software system; Mobile and Web portal system enhancement in integrating new functions and the Virtual banking to improve the members digital experience and serving in a reinvented way the clientele during the Covid-19 pandemic crisis. Salesforce (including Lightning and Cloud) was used to effectively bring the customers’, employees’, and executives' vision to life and increase branches sales revenue and profit. The Software web & mobile app had multiple features including Service Authentication, Membership monthly rewarding level, Virtual banking experience to improve the end users digital experience and build loyalty. • Facilitated Scrum ceremonies such as Daily Stand Up, Refinements, Sprint Planning, Sprint Demo/review and Retrospective and any other meetings.• I devised and defined Quarterly team requirements aligned with departmental and organizational goals.• Negotiated the minimum viable product for delivery by working in close collaboration with the scrum team and Product Owner.• Identified KPIs to help teamwork in a more efficient way and align tools and frameworks to reflect accurate metrics.• Helped teams to attain norming stage showing self-organized and managed teams delivering high quality increments iteratively.• Assisted the RTE with PI planning and release planning activities and managed the team using scaled agile framework to deliver critical, time sensitive and artifacts required to support the program. Show less

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  Paychex

  Sept 2017 - Feb 2020

  SAFe Scrum Master

  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.• Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.• Assess team metrics and work to drive improvements and innovate new approaches.• Evaluated projects for issues, alleviating problems, and distractions to meeting team goals.• Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.• Stay current on emerging technologies and trends that could benefit the production process.• Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.• Took complete ownership of urgent and immediate bugs and ensured timely resolution by coordinating US and offshore resources.• Ensured product quality by consistently verifying features and major use cases throughout development, pre-production, and on production. • Proactively identified technical debt of the products with help from US based engineers/architects and the offshore development team to enhance the product performance and quality.• Administered Kanban principles as a Scrum Master that reduced the cycle time by 20% and increased the team's throughput in less than 10 weeks.• Supported and coached Product Owners with respect to grooming and maintaining healthy product backlogs.• Steer the company implementation and adaptation of JIRA which reduced the time to create and manage tickets by an average of 2 days. Show less

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  Labcorp

  Jun 2019 - now

  Agile Project Manager/Delivery Lead

  • As A scrum Master for this project, I worked in partnership with the Scrum teams on user stories mapping, sizing and acceptance criteria definition and led pre-refinement ceremonies to support the Product Owner in prioritization.• Ensured the expert assigned to the Taskforce panel was effectively testing the new CRM designed to drive the organization to the expected outcomes.• Facilitated the development teams to effectively embrace and practice SAFe Core Agile values and principles for successful PI Planning events.• Lead Scrum ceremonies and Agile development meetings for multiple concurrent projects.• Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.• Work with project owners and end users to prioritize features development and enhancements based on critical paths and business needs.• Train and mentor team members on best and most effective ways to use CI/CD and Scrum processes to improve efficiency and reduce production times.• Coach and mentor team members, stakeholders, and leadership on benefits of Agile and Scrum.• Leveraged the usage of the versionOne tool and maintained it to reflect current progress and facilitate tracking and improve lean and agile practices at enterprise level for synchronization, alignment, and flow.• Solved a wide range of complexities and roadblocks using root cause analysis tools and brainstorming sessions.• Facilitated Scrum ceremonies such as Daily Stand Up, Refinements, Sprint Planning, Sprint Demo/review and Retrospective and any other meetings.• I devised and defined Quarterly team requirements aligned with departmental and organizational goals.• Negotiated the minimum viable product for delivery by working in close collaboration with the scrum team and Product Owner.• Organized and improved agile practices and values which increased the productivity and overall team satisfaction by an average of 100%. Show less