Adam Wolf

Experience

• 

  Kyndryl

  Jun 2022 - now

  Duties and responsibilities:Managing and coordinating the response to incidents or service disruptionsEnsuring that accurate plan and activities on Major Incidents are implementedOverseeing the full lifecycle of incidents from identification to resolutionCoordinating and ensuring timely and effective incident response and resolutionEnsuring clear and timely communication regarding incident updatesContinuously monitoring and improving incident management processesUsing the ServiceNow tool to create, track, and update the tickets Managing ServiceNow user accounts and service requests, such as password resets or access requestsCreating ServiceNow reports Show less

  • Problem Manager

    Jun 2024 - now

  • Incident Manager

    Jun 2022 - now