Randy Nelson

Experience

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  Osseo Sports

  Sept 1997 - May 2005

  Recreational Technician, Sales and Parts personal

  •Completed diagnosis and repair, as needed, using the appropriate technical manual procedures and special tools. •Prepared all reports and forms required in conjunction with job assignment.•Carried out maintenance and repairs of complex equipment with limited or no supervision in a highly skilled, safe, and professional manner.•Supervised training of new employees.

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  Luther Brookdale Honda

  May 2005 - Jun 2006

  Light-Duty Technician

  •Implemented minor repairs and scheduled maintenance.•Verified and refilled fluid levels and removed oil and filters as required.•Supported service advisor in customer concerns of repairs. •Recommended maintenance repair options to determine best repair options.

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  Max Marine Company Inc

  Jun 2006 - Nov 2010

  Marine Service Technician

  •Performed major and specialized mechanical overhaul and repair work on gasoline and marine engines, outboard motors, and related marine equipment and systems using schematic charts and technical manuals.•Established and maintained preventive maintenance programs for marine engines and related marine research equipment.•Tested marine engines and equipment to determine need for the repair or adjustment.•Fabricated equipment and custom installation and repair of marine hull equipment/instruments.•Examined and investigated faults and problems using first-hand knowledge and computerized diagnostic equipment. Show less

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  Polaris Industries

  Nov 2010 - now

  ESSENTIAL DUTIES & RESPONSIBILITIES:• Provide Polaris Off-Road, Snowmobile and GEM Dealers with technical product training at regional training centers• Trained concepts and theory of product maintenance, engines/cooling, electrical, fuel management, drive train, clutching, suspension and brakes• Trained diagnostic process and troubleshooting techniques• Work collaboratively to develop and deliver a variety of media outlets including instructor led presentation materials, online courses, tests, videos and webcasts.• Skilled in meeting deadline based deliverables with project management skills are required.• Conduct infield and factory training programs; coordinate and prepare training presentation materials• Develop new and update existing technical training materials for dealers, defense and new adjacent market partners. Deliver training to ad hoc groups as requested.• Listen, respond and follow-up to dealer issues, complaints and comments• Develop, review and provide feedback for technical training manuals, training props, lab stations, service manuals, videos, online delivery content, team tip articles and repair procedures• Provide voice of the technician during the curriculum development process• Participate in technical service team initiatives, problem solving and continuous improvement efforts Show less ESSENTIAL DUTIES & RESPONSIBILITIES:• Leaded projects and cross functioned with teams as needed• Participates in technical service team initiatives, problem solving and continuous improvement efforts• Provides telephone and electronic case support for technical product support, all warranty claim authorizations• Assisted dealers with vehicle troubleshooting, diagnostic, and repair assistance• Conducts in-person dealer visits as needed to resolve technical vehicle concerns• Assist in the development, review and feedback for technical service manuals, videos, team tip articles, bulletin information, part numbers and repair procedures• Assists with specific model service manuals, photo research, diagnostic and testing development• Conducts flat rate time studies for warranty flat rate manuals• Assists Customer Service and Technical Service with escalated case resolution Show less

  • Technical Trainer Curriculum Developer|

    Nov 2014 - now

  • Technical Service Represenative

    Nov 2010 - now