Muhammad Illias Mohd Ekhwan Dias

Experience

• 

  Lundin Petroleum

  Nov 2011 - May 2013

  IT Support Engineer

  - Provided 1st and 2nd level troubleshooting for desktop, hardware, and software issues, ensuring prompt issue resolution.- Managed server maintenance for two companies under my site, maintaining optimal server functionality.- Conducted inventory updates for all desktop users, ensuring accurate and up-to-date records.- Installed specialized software like Palantir and SolidWorks, contributing to tailored software deployment.- Actively participated in a project with the Exploration Team for Windows 7 migration using SCCM.- Possessed basic installation and troubleshooting skills for VOIP systems, contributing to communication infrastructure support. Show less

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  Aker Solutions

  May 2013 - May 2014

  Technical Operation Engineer

  - Conducted 2nd and 3rd level troubleshooting for desktop, hardware, and software issues, ensuring swift problem resolution.- Established new databases on Active Directory for all incoming staff members.- Maintained the printer server for Aker Solutions in the Asia Pacific region, guaranteeing optimal printing functionality.- Assumed the role of Asset Coordinator for all users within Aker Solutions Malaysia, overseeing asset management.- Installed Oil and Gas software such as Comos, SACS, and Solid Work, contributing to specialized software deployment.- Managed and configured the Cisco IP Communicator server for all users within Aker Solutions Malaysia.- Led a local support team, handling service calls under HP OpenView to maintain operational efficiency.- Conducted network patching and configuration for new switch setups, ensuring a seamless network infrastructure.- Played a key role in the office movement project for servers and databases in July 2013, facilitating a smooth transition. Show less

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  AIG Global Services (Malaysia)

  Jun 2014 - Mar 2016

  System Engineer

  - Served as Asset Coordinator for users within AIG Shared Service, overseeing asset management responsibilities.- Possess experience with Microsoft Server Technologies, specializing in ActiveSync and Active Directory.- Provided Mobile Device Management support for the Airwatch Application, particularly for Apple devices.- Offered technical support and maintained Wintel Servers, NAS Storage, and Cisco Network Devices.- Resolved technical issues related to NAS storage, ensuring optimal functionality.- Managed the printer server for AIG Shared Service in the APAC region, ensuring seamless printing operations.- Collaborated with vendors to troubleshoot software issues, facilitating effective problem resolution.- Successfully led the coordination of the Windows 7 Migration Project for AIG Shared Service.- Managed tickets for IT support within AIG Shared Service in Malaysia, ensuring timely issue resolution and user satisfaction. Show less

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  SICPA

  Mar 2016 - Jan 2018

  System Engineer

  - Managed and maintained physical servers in the SICPA network, spanning Windows 2003, 2008, and 2012 environments.- Built, managed, and maintained VM servers within the SICPA network, covering Windows 2003, 2008, and 2012 platforms.- Played a key role in monthly security patching for both physical and virtual servers, ensuring robust system security.- Conducted firmware updates on required servers to enhance performance and security.- Held responsibility for backup/restore operations and storage for the APAC region, serving as the primary point of contact.- Contributed to users' data migration project and participated in new site setups, specifically in establishing new branch offices.- Provided comprehensive onboard training for new joiners, facilitating smooth integration into the team.- Delivered service outcomes in accordance with agreed client SLAs and objectives.- Offered 2nd level support across multiple distributed environments, addressing complex technical issues.- Proactively identified inefficiencies within the team's operation to enhance the working environment's quality.- Contributed to the continuous development and maintenance of support documentation, adhering to agreed quality standards.- Identified and addressed technical barriers to successful remote management, ensuring seamless operations.- Escalated problems to other groups or leaders when necessary, collaborating for effective solutions.- Completed daily operations checklists, ensuring routine tasks were executed with precision.- Facilitated conference calls for severity 1 and 2 incidents, engaging with higher management personnel.- Provided Active Directory support, specifically managing user access to maintain security and efficiency. Show less

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  PETRONAS ICT Sdn Bhd

  Feb 2018 - Sept 2018

  Wintel Engineer
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  PETRONAS Digital Sdn Bhd

  Jan 2019 - Feb 2022

  Senior Wintel Engineer

  - Primary support provider for Microsoft Windows Server OS, undertaking daily monitoring, maintenance, and troubleshooting tasks.- Proficient in troubleshooting common network protocols such as TCP/IP, SSH, HTTP, SFTP, DNS, and SMTP.- Administration of MS Windows technologies, including Active Directory, Clustering, and NLB.- Execute system changes following the change request process, delivering status reports to relevant stakeholders.- Manage Systems incident handling and problem management, ensuring incidents are resolved within SLA and actively participating in incident reviews, preparing RCA (root cause analysis) reports.- Proactively monitor and measure the performance and availability of systems, implementing corrective actions to enhance performance and availability.- Adhere to agreed service levels, document and maintain system configurations, and provide regular reporting to relevant parties.- Ensure service levels meet requirements and propose/implement action plans as needed.- Identify, research, and resolve technical problems efficiently.- Produce supporting documentation, reports, and other information for management, including system utilization reports.- Provide comprehensive support for system technologies, encompassing Microsoft Windows Server OS, Hypervisor, and Middleware. Show less

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  Maybank

  Dec 2020 - now

  - Lead and managed the Server Deployment team responsible for Maybank Infrastructure, collaborating closely with Project Managers and Solution Architects to design and implement solutions seamlessly integrated into the Maybank Environment.- Oversaw audit processes and implemented remediation fixes for all Maybank Infrastructure, encompassing both Production and Non-Production Servers.- Conducted troubleshooting for Project Servers in collaboration with Infrastructure and Product Line teams, ensuring swift issue resolution.- Validated Standard Operating Procedures (SOP) and Change processes for the Cloud Infrastructure Team.- Provided guidance and Knowledge Transfer to Level 2 Engineers and Maybank Protege, contributing to skill development and team empowerment.- Served as Subject Matter Expert (SME) for resolving production issues on Windows Servers.- Actively participated in the Change Advisory Board (CAB) committee, contributing insights to weekly Production Change Meetings. Show less - Spearheaded incident, service request, problem, and change management, executing root cause analyses, corrective actions, and service improvement plans to significantly reduce monthly incident counts. - Oversaw the management and support of diverse infrastructure components, including virtualized/hyper-converged (Nutanix, Cisco Hyperflex/UCS, VMware vSphere) and non-hyper-converged infrastructure (HPE/Dell/IBM Servers, OS Windows Server). - Orchestrated the provisioning and decommissioning of servers in alignment with standards, project requirements, and operational needs for both production and non-production environments.- Conducted troubleshooting and maintenance operations within Windows Server environments.- Collaborated with the security team, actively participating in penetration testing, configuration compliance, and security-centric investigations and remediations across cloud platforms, servers, and systems.- Contributed to the Technology Risk and Governance committee, aligning infrastructure practices with BNM (RMiT) guidelines to address audit gaps.- Represented the infrastructure team in auditing vendor IT assets, ensuring compliance before approval for service provision to the bank.- Collaborated with the internal bank audit team and external auditor EY to address identified gaps in Bank IT infrastructure audit activities.- Led as the focal point for RFC-related matters, evaluating, clarifying, and ensuring compliance with standards and procedures, also participating in the Change Advisory Board (CAB) community.- Acted as the focal point for remediation activities, reviewing and evaluating findings from the IT Security/Threat Vulnerability team, assigning tasks to engineers and ensuring adherence to processes.- Served as a subject matter expert for OS Windows Server, providing 24x7 on-call support for the production environment.- Managed and actively participated in Disaster Recovery (DR) activities utilizing Zerto technology. Show less

  • Team Lead Deployment and Project Delivery

    Nov 2023 - now

  • Senior Cloud Engineer

    Dec 2020 - Nov 2024