John Paul Correa

Experience

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  AVI Manufacturing Inc.

  Mar 2014 - Jul 2016

  Inhouse I.T

  • Installing, troubleshooting, and maintaining desktop and laptop computers, printer,s and other devices• Local and WLAN Installation for computer, printer, etc.• Network printer administration (Kyocera, Ricoh Aficio)• File maintenance and IBM server administration, Active Directory, and Domain Services• Giving technical knowledge to end-users• Installing, Updating Applications and System Software• Documentation/Inventory of Computer units, devices, and peripheralsOther Tasks:• Assigned Safety Officer, providing work safety protocol to all employees, and making safety signages. Conduct risk assessment, prepare and present reports on accidents and violations and determine causes. Oversee workplace repair, installations and any other work that could harm employee’s safety•Payroll management, office, and paper works/encoder Show less

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  Hamasat Accessories LLC - Ajman

  Aug 2016 - Feb 2018

  Operations Staff

  • Preparing and encoding the items or order of all the shops• Checking the quality and quantity of the items (accessories, jewelries) in and out from our Store/Warehouse• returning the items from shops or expo to our store in an organized way• troubleshooting and maintaining computer hardware, software, network, applications and other devices.

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  Hamasat Accessories by Feras Hussami

  Feb 2018 - May 2023

  IT Support Specialist

  IT Support Specialist• Managing and maintaining the server, Active Directory, Domain Controller, SQL server,Virtual Machines, databases, backups, software applications, hardware, and network• WordPress (WooCommerce), updating items and content on the E-commerce website• Preparing and handling Point of Sales and necessary devices to deploy for new shops(UAE, Qatar, KSA)• Providing computer and technical support related to ERP systems, POS, software,applications, network and hardware, desktop and laptop computers, and other devices(this may be in person, via remote service, or over the phone)• Disaster Recovery and failover management using Veeam Software Backup and Replication• Installing and configuring computer Operating Systems, software, e-mail, applications anddevices such as biometrics, printer, scanner, and IP camera for office and shops• Keeping good relations and communication with third-party vendors and service provider• Hardening of IT infrastructure (Hardware, Server, Network, OS, and Applications)• Troubleshooting problems arising from hardware, software, application systems,network infrastructure, virus, and security-related attacks• Procurement of consumables and specific requirements needed for the operation.• Configuring Mobile Device Management used for shops display in kiosksOperations Assistant• Collecting sales reports and preparing the items for orders• Creating Reports regarding the items to be repurchased, updating branch/shops stocks in the system• Checking, auditing stocks, and doing inventories of all the branches yearly or when neededItem catalog/photo sharing using cloud storage that syncs to all shops• Creating Item cards and generating barcodes for the items.• Planning on where to allocate new collections and distributing the items based ontheir sales activity• Preparing the goods/items for shipping within UAE and in other GCC countries. Show less

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  Milad Marble

  Jun 2023 - now

  Information Technology Engineer

  • Administration and Maintenance: - Manage company’s on-premise Windows Server, GoDaddy Virtual Private Server, and Hyper-V environments.• Network Security Monitoring: - Maintain and monitor the security of our centralized connections in Dubai, Sharjah, Abu Dhabi, and KSA using SonicWall site-to-site and SSL VPN.• Backup Management: - Ensure regular backups of servers, SQL databases, and files to Synology NAS and cloud storage.• Website Management: - miladmarble.rocmet.com | cdi.rocmet.com | specialsteels.org | lime.rocmet.com• Digital Marketing: - Manage SEO, SMO, email campaigns, and WhatsApp marketing. - Capture photos and create layouts for web content and digital marketing purposes.• Team Collaboration: - Work with the team to designate website and email inquiries to the appropriate department.• File Server Management: - Oversee file server management, organizational units (OU), and user group permissions.• Technical Support: - Provide on-site and remote technical support and troubleshooting for branch offices in Dubai, Abu Dhabi, Sharjah and KSA. - Install and configure required software, applications, network devices, printers, and other devices.• Procurement: - Recommend and procure new equipment, devices, and services. Collaborate with various vendors.• IT Asset Management: - Keep track of IT assets, application licenses, and contracts. Show less