Mahmoud ALI Mohamed

Experience

• 

  ECCO Outsourcing

  Sept 2011 - Sept 2012

  IT

  • Respond to requests for technical assistance in person, via phone, electronically• Diagnose and resolve technical hardware and software issues• Troubleshoot IP soft phone ,IP hard phone ,switches , routers and call manager ( for a given administrator privilege) • Research questions using available information resources• Advise user on appropriate action• Follow standard help desk procedures• Log all help desk interactions• Administer help desk software• Redirect problems to appropriate resource• Identify and escalate situations requiring urgent attention• Track and route problems and requests and document resolutions• Prepare activity reports• Stay current with system information, changes and updates. Show less

• 

  Raya Contact Center

  Jan 2012 - Sept 2012

  Technical support engineer

  • Troubleshoot and solve ADSL internet technical problems • Troubleshoot and solve GPON internet technical problems• Troubleshoot and solve IPTV technical problems• Troubleshoot and solve landline technical problems• Troubleshoot and solve webhosting and mail problems• Troubleshoot and solve virtual mail and domain name problems• Book technical visits if needed • Solve billing issues and book complaints if needed

• 

  TE Data

  Sept 2012 - Sept 2015

  Enterprise network engineer

  • Supporting leased lines & MPLS VPN issues of enterprise customers.• Installing & configuring customers’ premises (SHDSL modems and CE/CPE routers).• Configuring SHDSL local loop terminations on ATM and IP DSLAMs (Alcatel, Huawei).• Configuring TDM modems, E1 converters and EFM modems.• Troubleshooting Pre-WiMAX and Fiber solutions.• Configuring and troubleshooting MPLS L2 & L3 VPN on PE routers Cisco 7206VXR, 7600, ASR1K, GSR12K & Juniper M7i, M10i, MX104 & M320.• Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, Static).• Troubleshooting inter/intra autonomous systems routing of BGP/MP-BGP. • Troubleshooting access and core OSPF/MPLS network problems that affect the enterprise customers and escalate it to the responsible team.• Troubleshooting inter-AS Layer 3 and Layer 2 VPN customers.• Monitoring customers and network nodes through SNMP Server. Show less

• 

  QNB Group

  Oct 2015 - now

  -Network Design & Implementation: • Design and implement DC, LAN, WAN, wireless, and cloud networks, including head offices, branches, ATMs, Published services, and POS systems.• Managed third-party integrations and Network Access Control (NAC) solutions.-Operations & Troubleshooting:• Lead network operations for data centers, disaster recovery, branches, ATMs, and external connectivity. Monitor networks, resolve incidents, Provide needed reports, and escalate critical issues as needed.-Security & Compliance:• Enforce security measures, mitigate vulnerabilities, and ensure compliance with regulatory standards (e.g., PCI). Monitor network traffic for anomalies and maintain secure wireless access.-Optimization & Capacity Planning: • Enhanced network performance through regular assessments, capacity planning, and bandwidth management. Forecast infrastructure needs and recommend upgrades-Documentation & Disaster recovery: • Maintain network documentation, guides, and backup.• Developed and tested disaster recovery plans, implemented redundancy solutions, and updated BCP procedures for efficient failover.-Vendor and service provider coordination:• Conduct POC, RFP preparation, technical evaluations, tendering, and ensure SLA adherence.-Budgeting & Invoicing: • Prepare and manage network budgets (OPEX/CAPEX), review invoices, and guarantee efficient budget utilization. -Team Management and Compliance:• Lead hiring, training, guidance, and performance management for effective operations.• Assure compliance with internal policies, regulations, and international standards.• Supervise task execution, resolve issues, and maintain operational excellence. Show less Design & Planning:•Assess WAN needs and design solutions aligned with business goals•Develop connectivity architectures (Internet, VPN, POS) using MPLS, SD-WAN, and Internet-based solutionsImplementation:•Lead WAN deployment projects including configuration•Maintain WAN connectivity among branches, data centers, and third parties•Deploy and upgrade network access controls for POS traffic aggregationSecurity:•Enforce security measures and access controls to protect WAN and network•Monitor and mitigate vulnerabilities, ensuring proactive remediation•Detect and respond to anomalies or security breaches in WAN trafficTroubleshooting & Support:•Manage WAN operations, including DR, branch, ATM, POS, and extranet connectivity•Troubleshoot WAN issues, analyze root causes, and implement fixes•Provide technical support and escalate incidents based on severityVendor Coordination:•Collaborate with vendors for WAN services, technology evaluation, and RFP preparation•Negotiate contracts and manage vendor relationships•Prepare monthly and quarterly network availability reportsDocumentation & Reporting:•Maintain documentation of WAN configurations, equipment, and diagrams•Generate reports on performance, incidents, and resolutions•Ensure proper backups for network hardware and software recordsCapacity Planning & Compliance:•Monitor WAN traffic, assess capacity needs, and plan upgrades•Ensure compliance with regulations, standards, and PCI practices•Participate in audits and assessmentsDisaster Recovery & Redundancy:•Contribute to BCP reviews, propose updates, and proceduresBudgeting & Invoicing:•Review OPEX invoices, provide payment feedback, and optimize budget utilizationTeam Management and Compliance:•Lead hiring, training, guidance, and performance management for effective operations.•Assure compliance with internal policies, regulations, and standards.•Supervise task execution, resolve issues, and maintain operational excellence. Show less Review contracts with Telecom service providers to ensure that they are all updated and have proper Service Level Agreement in placeReview ISP invoices, to ensure that all communication lines listed in the invoice are operational and confirm with the different stakeholdersReview, update and enforce technical procedures, and runbooks for the network operations in scope services to ensure that all team members are working in a consistent manner. Keep track of all branches under construction and/or renovation to make sure that business dates are met without delays Ensure the proper handling of escalated Service Desk communication problems to ensure that business services are always reachableReview regular health-check on the branches/offsite-ATMS/third parties network connectivity in order to optimize performance and to proactively detect possible failures/problems.Review Disaster Recovery scenarios and verify that the correct procedures are in place and in case where needed, supervise smooth failover to Disaster Recovery site to ensure DR readinessReview Business Continuity Plan, and supervise smooth implementation and activation of the BCP procedures when needed Review, update and enforce technical procedures, and runbooks for the network in scope services to ensure that all team members are working in a consistent manner.Lead and plan for all upgrade, patching and configuration changes, abiding to the change management process to mitigate operational risks.• Conduct all activities on Data Center; i.e.: installation, configuration, software upgrade… etc. and assist subordinates in preparing relevant documentation.Provide guidance, knowledge transfer and consultancy to all team members to ensure high technical capability is cascaded properly Show less • Monitor & Support the Wide Area Network (WAN) and Local Area Network (LAN) through research, analysis, development & presentation of recommendations to management for network efficiency improvements, modifications, & growth/expansion opportunities.• Manage the Design , installation, modification, upgrading, troubleshooting and all thing of repairing process for all networks type of hardware. Routers (ASR 1K ,9K , 2900 , ISR 4300 , cisco 800 series) , Switches (all type)• Maintain WAN and LAN performance and security through installation, maintenance & monitoring its operation. • Assess vendor products in hardware, software & telecommunications equipment’s.• Participate in capacity planning & design for new branches. As well as installing LAN switches, routers for new/existing branches.• Maintain contact with outside providers representative in the maintenance, service and/or purchase of the LAN & WAN.• Support remote ATMs and branches during off hours and weekends.• Design , implement , maintain Data Center nexus devices .• Design , T.shoot and implement intranet and extranet network . Show less

  • Head of IT networks and Data center operation

    Jan 2024 - now

  • Network Associate Manager

    Jan 2023 - Jan 2024

  • Network Operation Team Leader

    Jan 2020 - Dec 2022

  • senior wan network engineer

    Oct 2015 - Dec 2019