Eric Gabelhouse

Experience

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  Kent Police

  Feb 2004 - Mar 2012

  Desktop Support Technician

  Second line Desktop Support Technician responsible for maintenance, troubleshooting and resolving problems with networked applications and computer workstations• Network folder and shortcut icon application creation; salvaging and restoration of deleted data • Creation and administration of e-mail resources• Maintenance of network directory structure • Creating user access groups and users membership assignments and recovery, modification and deletion of corrupt user profiles• Creating and managing network printers and installing licence limited software from source media• Printing and initialising "smart cards" for use with laptops, Mobile Data Terminals and Black Box devices. Initiated training programme demonstrating to users how to use smartcards in conjunction with Kent Police encrypted laptops• Initialisation, synchronisation and management of BlackBerry hand-held devices. Show less

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  Sureline Communications Ltd

  Mar 2012 - Aug 2012

  Desktop Support Technician

  1st/2nd/3rd Line support technician, responsible for management and maintenance of PC’s, laptops, servers and network infrastructure for clients.

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  Etc.venues

  Sept 2012 - Aug 2018

  Technology Support Engineer - Contract

  2nd/3rd Line support engineer (remote and deskside), responsible for maintaining/upgrading IT infrastructure within 16 venues based in London, Birmingham and Manchester. Includes support of Windows Server 2003, 2008 and 2013 (via VM consoles and RDP ), Windows 7, Windows 10 and Windows XP, MS Exchange, Active Directory, VSphere, Backup Direct, Citrix, networking (Cisco switches, VLAN and WiFi), Android and Apple iOS devices, bespoke applications, as well as IP telephony and audio/visual support (projection equipment). Show less

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  Sota Solutions Ltd

  Aug 2018 - Sept 2019

  Service Delivery Engineer

  2nd/3rd Line support engineer (remote and deskside), responsible for desktop support both at home site and client locations. Includes support of Windows Server 2003, 2008 and 2013 (via VM consoles and RDP ), 2016, Windows 7, Windows 10 and Windows XP, MS Exchange, Active Directory, Office 365, Backup Direct, Citrix, networking (Netgear switches, Watchguard Firewalls, VLAN and Ubiquiti WiFi) as well as IP telephony.

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  Icom Telecommunications Ltd

  Sept 2019 - May 2020

  Senior Desktop Support Engineer

  • Project lead and chief implementer on upgrade to Windows 10/roll-out of 700+ desktop and laptops to contract client (local healthcare trust)• User training support for IT to HR department at client site• Field engineer for hardware and networking support issues• 2nd line support for 1400 + users both remote and office based • AD, Exchange. Office 365, Citrix administrative support for client user base

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  Serco

  Oct 2020 - Aug 2023

  IT Services Technical Lead
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  Cantium Business Solutions

  Nov 2023 - now

  Senior ICT Support Engineer