Jon Wendell

Experience

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  The Center for Visual and Performing Arts

  Jan 2000 - Jan 2006

  Assistant Building Manager

  Assistant Building Manager (Part Time)-Building responsibilities included: tenant support, building opening and nightly lockup-Managed the operation of the valet and parking lot security teams

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  Apple

  Nov 2007 - Jan 2008

  Sales Specialist

  Matched clients with tailored solutions that met their current and future needsMaintained visual marketing and merchandising

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  Apple

  Nov 2008 - Sept 2015

  Responsible for ensuring swift resolution to ~600 incidents per monthDeliver outstanding and creative solutions directly to clients on a daily basisProvide hands on product, software and hardware support across Apple’s product lineupInstruct and educate team members about ongoing issues requiring escalation Drove daily sales goals and served as a Peer leaderAssigned and triaged inbound sales queueTrained and on-boarded new team membersAssisted with mentoring and growth of my coworkers Connected business clients with tools and solutions to support their needsGrew sales channel by identifying additional needs and directing additional purchasesMaintained pipeline communication with business clients to drive recurring revenue

  • Genius

    Oct 2010 - Sept 2015

  • Lead Sales Specialist

    Aug 2009 - Oct 2010

  • Business Sales Specialist

    Nov 2008 - Aug 2009
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  Goose Island Beer Company

  Mar 2015 - Jun 2018

  Brand Ambassador

  Represent Goose Island Beer Company at offsite events.Responsible for setup/tear down of work station, including but not limited to tap/keg systems.Deliver tangible experiences which people can use to connect the brand.Education of brand history and product descriptions.

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  Solstice

  Sept 2015 - Apr 2019

  Product Consultant

  -Encirca Services app - Product Management - July 17 -iOS & Android platforms-ConvoUX - Alexa Skill - June 17 - QA Lead - Proofed out POC- Diners Club - QA Lead - May 16 - May 17 - 3 Public releases - iOS/Android testing - Feature & Regression test management - Defect prioritization - Cleared lingering technical debt out of backlog - Provided improved stability of the application across both platforms- Jarden/BRK Brands - Create automated test suite for MFi requirements - Scrum Master - April 2016- Jarden/BRK Brands - HomeKit connected CO detector - Jan 16 - March 16 - QA Lead - HomeKit connected device - testing Hardware//Firmware//Software - In parallel ran regression testing suit while also feature testing in-development requirements- Corcoran - QA - Dec 15 - Supported regression testing - Responsive web app- Sept 2015 - DCI - QA Lead - Sept 15 - Dec 15 - 2 public releases - iOS & Android Show less

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  Unaffiliated

  Apr 2019 - Dec 2020

  Digital Strategist

  Managed multiple concurrent projects with responsibilities ranging from content management to agile delivery. Key successes include:• Lead an effort to streamline Asana usage for the marketing arm of a clothing company. This effort reduced confusion in collaboration, improved manager awareness of task status, and eased the efforts related to the collaboration behind product photo shoots and readiness tasks for print. • Hired as a delivery lead to coordinate efforts between a UX design firm and a development firm for a client. While employed I reduced meeting waste by right sizing attendees and setting clear objectives and agendas, increased collaboration, and introduced a Scrum of Scrum which took 10 hours of standing meetings per week down to 3. Show less

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  Kin + Carta

  Dec 2020 - Apr 2023

  Sr Product Consultant

  Operating as a Delivery Lead I balanced typical Scrum Master and Product Owner responsibilities for delivery teams. Responsibilities range from managing scrum ceremonies, budgets, and timelines to defining and breaking down epics to features to user stories ready for the team. As a Delivery Lead I was able to work closely with the client to help educate around Agile delivery practices and help our stakeholders shape the vision for their products and define the problems we were trying to solve.In my roles as a Product Strategist I unified the vision between stakeholders and product owners to create holistic, iterative product roadmaps. Partnering with external teams I lead the effort to consistently reevaluate estimations, timelines, and scope based on information uncovered during development. Balancing this against market insights, user experience, and business drivers we would measure efforts against metrics like OKRs or KPIs to ensure we were building the next best feature possible. Show less

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  SRAM, LLC

  May 2023 - now

  Digital Project Manager

  AXS mobile app & user experience