Suman Narla

Experience

• 

  YouCloud DMCC

  Jun 2015 - Jan 2023

   Result-driven professional with 5 years of experience across financialtechnology products in Project Management, Strategy Acquisition, andBusiness Development Extensive product management & governance experience; proficient ingrasping the big picture, conceptualizing, developing, implementingsolutions, partnering closely with business leaders & stakeholders toachieve higher levels of efficiency & effectiveness Performance-driven professional with excellence in client engagement;set-up project delivery strategy, operations readiness and internal controlsin the organization Skilled in monitoring project progress as per scheduled deadlines andtaking necessary steps to ensure completion within parameters acrosstime, cost and effort Gained experience across Mobile Payments & Banking Applications, WebComponent Development along with creation payment gateways Successfully discovering market opportunities and facilitating contractsign-offs and product delivery in Africa, the Middle East, India,Myanmar, Sri Lanka, and Bhutan Skilled in planning & controlling design & development operations;Assisted in conceptualizing and operating process initiatives toenhance efficiency & productivity Administered activities at site in accordance with the projectspecifications, policies/guidelines/ systems and procedures Managed requirements gathering, collation of project functional andtechnical requirements; followed up with clients throughout the projectlifecycle to ensure full understanding of needs and concerns Skilled in proactively Identifying, tracking, troubleshooting and verifyingresolution with end users and successfully resolving incidents within thespecified SLA with minimum business impact Possess knowledge of Adobe Illustrator, Photoshop Excellent communication skill coupled with thorough knowledge ofstandards and techniques applicable for maintenance as well as machineryinstallation Show less ● Provided technical support to technology projects● Conducted wallet and mPOS products (mobile app, back officedashboard) demo to new business partners and in-country teams● Assisted in setting up in-country Customer Care, providing them trainingand basic technical know-how of wallet and mPOS technologies in Africaand the Middle East● Designed report format for analytics dashboard creation● Managed overall admin dashboard for Customer Care, Merchants, andEnterprise mobile wallets and handled operational and technical issues● Implemented new business rules according to country’s regulations Show less

  • Technical Project Manager

    Apr 2016 - Jan 2023

  • Technical Support Engineer

    Oct 2015 - Apr 2016

  • Website Tester

    Jun 2015 - Oct 2015
• 

  Google

  Jul 2022 - now

  Program Manager