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Zoe Haggis

Zoe Haggis

Sales Assistant

Followers of Zoe Haggis65 followers
location of Zoe HaggisClydebank, Scotland, United Kingdom

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  • Timeline

  • About me

    Commercial Claims Handler at Zurich Insurance

  • Education

    • Anniesland College (Glasgow Clyde)

      2012 - 2013
      HNC Social Sciences C

      Units: Psychology, Sociology, Research Methods, History, Politics, Philosophy, Communication

    • Eastwood High School

      2011 - 2012
      Highers A (1), B (2), C (2)

      Activities and Societies: Netball, hockey, and Yearbook committee I received higher grades in English, Maths, Biology, Chemistry and Graphic Communication. In 2010, I also received 5 A's and 4 B's at an Intermediate 2 grade.

    • University of Stirling

      2017 - 2018
      Master of Science - MS Child Development

    • Chartered Insurance Institute

      2025 -
      Cert Insurance

    • Self Studying

      2020 - 2021
      AAT Level 2 Foundation Accounting Technology/Technician and Bookkeeping

    • University of Stirling

      2013 - 2017
      Bachelor of Science (BSc)(Honours) Psychology 2:2

  • Experience

    • Watt Brothers

      Nov 2012 - Dec 2012
      Sales Assistant

      During this seasonal position I worked in the ladies wear, lingerie and footwear department. My role was to handle stock; including replenishment and organisation. Also, to provide a continuous good level of customer service during the busy christmas period.

    • First Group

      Jul 2014 - Aug 2014
      Load Zone Assistant

      Assisted with games transport during the Glasgow 2014 Commonwealth Games alongside SPT staff.Ensured superior experience by addressing concerns, demonstrating empathy, and resolving problems on the spot.Supported both the public and athletes at various venues with their bus transport and queries.

    • Tesco PLC

      Oct 2014 - Jul 2018

      I currently work in the DotCom department at Tesco, this involves picking online grocery orders as well as duties on the shop floor and shifts in the Click and Collect area of the department.

      • Baker

        Feb 2017 - Jul 2018

      • DotCom Picker

        Oct 2014 - Feb 2017

    • Loretto Housing Association and Loretto Care

      Aug 2018 - Oct 2021

      • Tenancy Support Service - Universal Credit Team

        Mar 2019 - Oct 2021

      • Health and Wellbeing Assistant - Tenancy Support Service

        Aug 2018 - Oct 2021

    • Direct Line Group

      Nov 2021 - Sept 2022
      Claims Handler

    • Zurich Insurance

      Oct 2022 - now
      Claims Handler

  • Licenses & Certifications

    • STA Level 3 Award in Emergency Paediatric First Aid

      STA (Safety Training Awards)
      Feb 2016

    • Customer Service: Managing Customer Expectations

      LinkedIn
      Oct 2022
      View certificate certificate

    • Customer Experience: Journey Mapping

      LinkedIn
      Oct 2022
      View certificate certificate

    • Emotional Intelligence Basics

      LinkedIn
      Oct 2022
      View certificate certificate

    • SMHFA (Scottish Mental Health First Aid)

      NHS

  • Volunteer Experience

    • Brownie Leader

      Issued by Girlguiding Scotland on Aug 2014
      Girlguiding ScotlandAssociated with Zoe Haggis

    • Shop Assistant

      Issued by Children's Hospice Association Scotland (CHAS) on Sept 2014
      Children's Hospice Association Scotland (CHAS)Associated with Zoe Haggis