Myriam Demosthenes, MHA, CHAA, CPAR, CFC

Experience

• 

  Orlando Health

  Jan 2005 - Jan 2014

  Supervised 28 team members in the Call Center for a 1,780 bed healthcare system which comprised of 8 facilities with 14,310 employees. Call Center handled 96,536 calls, 78,567 non-transfer calls and an abandon rate of 10% for 8 facilities in FY12. Additionally, achieved the customer service goals for 10 consecutive months.

  • Supervisor, Call Center in Patient Accounting

    Sept 2010 - Jan 2014

  • Supervisor, Administrative Services in Patient Accounting

    Jun 2007 - Sept 2010

  • Lead, Financial Counselor in Patient Access

    Mar 2007 - Jun 2007

  • Quality Assurance Analyst

    Jan 2005 - Mar 2007
• 

  Northside Hospital

  Feb 2014 - Oct 2022

  Worked closely with leadership and directly on the revenue cycle activities related to ongoing support of the operations for the Business Office and Patient Access. Served as project manager on various projects to coordinate and integrate back and front office workflow and activities. Identified education and training needs for staff at the Business Office and Patient Access. Directly supervised 35 team members and overseen 4 areas: Pre-Obstetrics, Infusion Therapy, Current and Post verifiers. FY14, verified and precerted over 66,000 inpatient and outpatient accounts with a denial rate of less than 1%. Assessed insurance denials and worked closely with Denial Management department to help overturn about .5% of denials.

  • Integration Specialist, Revenue Cycle

    Oct 2016 - Oct 2022

  • Supervisor, Insurance Verification and Precertification

    Feb 2014 - Oct 2016
• 

  Guidehouse

  Jun 2024 - now

  Associate Director, Physician Operations

  Acts and leads in a manner that is reflective of the philosophy, vision, and values of Healthcare Management Solutions and integrates these values throughout all initiatives and efforts. While working in a collaborative team setting, uses a proactive leadership style to model and promote a culture of trust and communication while building relationships and managing client relationships and strengthening the Guidehouse portfolio. Monitors client revenue, metrics, and financial performance, demonstrates knowledge of billing and coding regulations, as well as creates, provides, and presents reports and statistical information for clients and senior management. Show less