Jodi Lustgarten

Jodi Lustgarten

Help Desk Manager/ IT

Followers of Jodi Lustgarten2000 followers
location of Jodi LustgartenHillsdale, New Jersey, United States

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  • Timeline

  • About me

    Global Alliance Director at Microsoft

  • Education

    • Ramapo College of New Jersey

      1987 - 1991
      BS Business Administration, Accounting

      Activities and Societies: Delta Mu Delta - National Business Honor Society

  • Experience

    • American Cyanamid Company - Lederle Labs division

      Jan 1990 - Jan 1993
      Help Desk Manager/ IT

      Implemented CC Mail across US salesforce in conjunction with SFA tool. Responsilbe for 3 help desk analysts. Tracked metrics and effectiveness for call closure rates. Suported Medical Division-5k users worldwide.

    • ISP

      Jan 1994 - Jan 1995
      Help Desk Manager

      Manage global help desk for worldwide chemical and manufacturing corporation. Set hardware and software standards for the organization. Coordinated vendor agreements. Managed 5 help desk consultants.

    • ADP

      May 1994 - Jan 1996

      Implemented T&E Solutions for Fortune 100 companies integrating with Financial systems such as SAP, Baan, JD Edwards, etc. Managed implementation process from discovery through go-live. Perform needs analysis with customers to determine solution design. Responsible for technical design and implementation including user acceptance testing and post implementation training.

      • T&E Software Implementation Consultant

        Jan 1993 - Jan 1996
      • Presales Implementation Consultant

        May 1994 - Dec 1995
    • Interpro

      Jan 1996 - Jun 2000
      Business Consultant

      Responsible for driving business value solutions for fortune 100 customers. Focus on mapping projects to productivity solutions to gain impact and business results.

    • Microsoft

      Jul 2000 - now

      Responsible for setting strategy for productivity sales across 400+ customers in NY Metro area. Developed partner strategy, manage sales pipeline, work with PMP community and drive sales to achieve results. Demonstrated custom solutions to map to customer business needs in financial, pharmaceutical and manufacturing customers. Aligning to customer's needs around portfolio and project management, engineering process flows and business process mapping. Worked as liaison to drive solutions to improve business productivity and drive ROI. Show less

      • Global Alliance Director

        Feb 2020 - now
      • US Alliance Director, Global Advisories

        Apr 2017 - Feb 2020
      • US Channel Director- Hewlett Packard Enterprise Alliance

        Oct 2016 - Apr 2017
      • Director Life Sciences

        Jul 2013 - Oct 2016
      • Account Executive Health & Life Sciences

        Dec 2010 - Jun 2013
      • Account Executive Communications Sector

        Aug 2008 - Dec 2010
      • Information Worker Solution Specialist

        Jul 2003 - Aug 2008
      • Solution Specialist- Project & Visio

        Jul 2000 - Jul 2003
  • Licenses & Certifications

    • Microsoft-INSEAD Online Challenging Customers through Business Model Innovation

      INSEAD Executive Education
      Jan 2015
      View certificate certificate
    • Introduction to Responsible AI Algorithm Design

      LinkedIn
      Jun 2023
      View certificate certificate
    • Microsoft-INSEAD Online Business Strategy and Financial Acumen - Distinction

      INSEAD Executive Education
      Jan 2015
      View certificate certificate
    • Selling to the C-Suite

      Wharton Executive Education
      Mar 2016
      View certificate certificate
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Dec 2019
  • Volunteer Experience

    • Mentor

      Issued by Global Give Back Circle on Nov 2014
      Global Give Back CircleAssociated with Jodi Lustgarten